App stuck in review for 3 weeks

Question

Created Jul ’22

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One of the apps in development is currently under review for three weeks.

There were 3 rejections, each time answered in detail. After that, it goes into "in review" status and no contact at all.

We've reached out to support multiple times via mail and phone, but with the same excuses.

"Your inquiry has been forwarded to the review team."

As with all projects, this one also has a set period. There is no set time, just waiting.

I want to know the reason why it doesn't pass even if it doesn't pass.

Is there any way to talk to the review team? Is everyone just waiting for two weeks, three weeks, a month?

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Answer 1

Claude31 OP

Jul ’22

Is there any way to talk to the review team?

No there is no way.

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There were 3 rejections

What cause ?

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Is everyone just waiting for two weeks,

Of course not. But your app having been rejected several times, my guess is that it's been put in a a specific queue where in depth analysis is needed. And this queue is probably very busy.

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