App works on test flight but not in app store

Hello, i have an issue with my app. My app works with no problems in xcode simulator or testflight, BUT if download it from app store it crashing on subscription page.

In testflight or xcode simulator there are no problems, but the live version crashing :(

What can i do in this case? I made a detailed video with the issue here: https://www.youtube.com/watch?v=4vNgZKhuGEo

Any help?

  • Have you at least looked at the crash logs? If not why not?

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Try to find out crashlog in Privacy & Security -> Analytics & Improvements-> Analytics Data with name pattern "YourAppName-date of crash-time of crash.ips"(also maybe *.ips.synced)

What Vlad said and…

If you need help understand this crash report, see Diagnosing Issues Using Crash Reports and Device Logs.

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