Developer Account created for wrong AppleID

Hi,

as a disclaimer, I've already filed a support request to Apple Developer Support via email since this was the only available option, and am currently waiting for their response. However, I am curious if there are other people that made a similar experience.

I created a Developer Account yesterday. Therefore I downloaded the Developer App for Mac as prompted on the web. Afterward, I signed into a newly create AppleID, solely for the purpose of development. In the account settings of this AppleID in the Developer app (name in the bottom left) I then pressed the "Enroll Now", button. During the whole enrollment process, my newly created AppleID I wanted to use for development is shown. Until after the completion I never had to enter a payment method, I thought they might be taken from the AppleID used for the Mac (which it did) or might even prompt me after the verification is processed by Apple (which it also did). After the setup, it showed that I'll receive an email soon directly below the "Enroll Now" button of the newly created AppleID.

Today it shows a different text, namely

Enrollment through the Apple Developer app is not available for this Apple ID. Visit http:// developer.apple.com/programs/enroll.

If I follow this link, I can add a credit card and finish my payment. However, I also got a receipt and now have a subscription running on the Mac's Apple account, which was not used or shown at all during the enrollment.

I suspect this issue occurred because the Developer App did not find any payment methods for the AppleID, but why is there no error message shown since I expect that the enrollment will happen to the AppleID that is logged in to the specific App I am using? Furthermore, why did the status under the "Enroll Now" button change for the development account, if the subscription is created on the privately used account on os-level that I am not using with the Developer App - this status is also synced if I only visit my expected development account on a separate device, meaning there is some state changing for the expected AppleID.

As the B2C Apple support suggested, I also tried to refund the wrong subscription using reportaproblem.apple.com, but this is not available for Developer Program Subscriptions.

I know this is probably a rather specific edge case I experienced, but did someone have a similar issue? I am confident that Apple Developer Support can help us resolve this issue - hopefully in time to build our first review candidate for our client.

Thank you for listening!

I have to follow up on this. Until now, I thought that the problem was that the os AppleID was taken as a fallback and not communicated at all in the UI, because of some inconsistencies while development, as it can easily happen for such complex flows. However, I think this issue might be deeper. I logged into the Developer app with the os-level account out of curiosity and expected to see the app with developer access. Instead, I was presented with an enabled "Enroll Now" button that launches the setup and verification from the beginning. So the current state is as follows:

  • An AppleID without developer access and without pending enrollment (nothing to wait for)
  • An AppleID with an enrollment process that I have to finish online by adding payment details (and therefore creating a subscription on a new card), it changed to this after ~24h, so I think this is a result of verification and the payment method is the only missing part.
  • A running subscription on the first AppleID, which however has no effect on any of the AppleIDs developer status'

I am in the same situation, was this ever solved for you and how?

Did the apple support just respond and what where the actions they have taken?

Best Regards

Developer Account created for wrong AppleID
 
 
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