Apple Developer Support The situation is as follows: Recently, we upgraded from an individual developer account to a company account about 2–3 weeks ago. When it came time to renew the account, it was strange that the fee displayed was $99 instead of $299. We had no way to change this, so we proceeded with the $99 payment. After that, Apple introduced new terms and conditions. When we tried to accept them, the account status did not change at all. I clicked “Accept” many times, but it remained in pending status. When I checked the browser console (F12), I noticed that Apple was returning a 500 error, but this error was not shown anywhere in the UI. I have called and emailed Apple support many times. However, they insist that our company account is already active and that we just need to accept the terms and conditions. Unfortunately, we are unable to accept them due to the error returned by Apple’s system. I explained this to them, but they still insist that we simply follow their instructions. As a result, we are currently stuck and do not know how to proceed so that the account can be fully activated and our app can return to the Apple App Store: We accepted Apple's terms on the 22nd. Organization account with $99, unclear why: I've clicked accept many times but it didn't work (Apple error 500), and the status remains pending: Therefore, I am hoping to get help from this forum in case anyone has experienced a similar issue and found a solution.

Hi, My name is incorrectly displayed in the Individual / Tax Forms section as MarkF Frelly, while my legal name is Mark Frelly (example name). It looks like an extra “F” was mistakenly added, possibly treated as a middle initial. My account name shows correctly as Mark Frelly, but the team name and tax name are uneditable, and I’m concerned this could cause issues with tax forms. I’m unable to find any option to correct this myself. Has anyone faced this before, or is contacting Apple Developer Support the only way to fix it?

Hi everyone, I subscribed to the Apple Developer Program on Tuesday evening, November 4th, 2025. The payment has already been charged to my bank account, but my account still shows the status “Pending” with the message “Subscribe your membership”. It’s now been several days, and I haven’t received any confirmation email or any request for additional information. I already contacted Apple Support by email, but I’d like to know if other developers have experienced the same situation and how long it took before their account was activated. Thanks in advance for your help and feedback! — Martin

Hi everyone, I enrolled in the Apple Developer Program on the evening of December 22, 2025, and the membership fee has already been successfully charged to my bank account. It's 8 days without program... However, my account is still showing a “Pending” status with the message “Subscribe your membership.”

Hi everyone - I really hope you can help. I recently tried to apply to the Developer Program. I did this by starting the process online in a browser, then following the Apple instructions to open the Developer App on my phone, identify myself and then go through the process of filling in the details for the type of application (Individual) and the type of apps I'm interested in creating then paying a subscription (all on the phone). I can see the subscription exists in my iCloud account now. I also have not only the initial "Your subscription is confirmed" email I also have the later "Your invoice from Apple" too. However if I go to the developer website it says at the top of the page "To continue your enrolment, complete your purchase now. Your purchase may take 48 hours to process". Did anyone else have this issue? Is it all ok and I just have to wait and wait for the application to be approved? Is there something I need to do? I'm worried that if I follow the instructions in my Developer account online I will pay twice. I really need to get this sorted asap. When I try to use the full developer profile in xCode in "signing" I get "Cannot create a iOS App Development provisioning profile for "com.********.[appname]". Personal development teams, including "[my personal developer account name]", do not support the iCloud capability. Thanks so much in advance for help from anyone in the forum!

Hi Apple Developer Support Team, I placed a membership order on 12/27/2025 — Order #W1642892477 — and I’m running into two issues: Possible duplicate charges I was first charged on the card ending **73, but the site then indicated the charge did not go through. However, I can see the deduction on my card. I then tried again using my second card ending **53, and I also see a deduction there. Please confirm whether both charges actually captured or if one is only a pending authorization. If both captured, please refund the duplicate charge. Membership still shows “Pending” Even though payment appears successful, when I log in my membership status still shows Pending. I also have not received any approval/activation/confirmation email. Could you please: Confirm the payment status for Order W1642892477 (including both cards), Activate my membership, and Let me know how long activation normally takes and whether there’s any action needed from my side? Thank you, Raymond.

when i start to enroll apple developer account for organisation it could not be completed and in the end saying contact support. but when i mailed to them there is no support or reply from apple customer support. and there is no specification what problem i have from stopping me to complete apple developer account enrollement.

I'm an algo engineer-turned-entrepreneur. About two months ago, I signed up for the Apple Developer Program. Last month, I launched an AI avatar video calling app called Twome (pronounced "Two-me") on the App Store. But just a few days after launch, I used EAS Update (a React Native tool for hot updates) to push a quick bug fix, and soon after, I got hit with a "Pending Termination Notice." They said I violated the Apple Developer Agreement—my app got pulled, and my developer account was flagged for removal. (The App Review message was pretty vague: "App submissions from your account have engaged in concept or feature switch schemes to evade the review process." I'm guessing that's what triggered it.) I was totally shocked. I'd done my homework beforehand and seen tons of devs saying hot updates for bug fixes were fine. No choice but to appeal, so I filed one right away on the App Review Board. Then came the real nightmare: 28 whole days later, I finally got a response—and they upheld the rejection. The reasoning was even fuzzier this time; it felt like a copy-paste template. No specific evidence like before (at least the first notice had some details). Maybe they realized our update didn't actually change any features? Anyway, I'm trying another appeal now, but who knows when it'll come back. The waiting is brutal. We did a full internal audit and pinpointed just two things that might've raised red flags with App Review: Post-launch, we tested an unreleased "rate us" feature and posted a review using our developer account. We figured the App Store would know it was from the app owner and auto-remove it from public view. It was our only review, and we didn't think it'd count as misleading since Apple handles that stuff. The bug fix hot update I mentioned. Beyond that, our post-mortem showed zero other issues. All metadata, product descriptions, and screenshots are 100% compliant—no misleading claims, no dark patterns pushing payments, nothing. Before launch, friends were hyped, saying it'd blow up—it's the world's first realistic AI digital human real-time video calling app for everyday social/entertainment use, aimed at regular folks. But now we're tied up in knots with this appeal mess, desperate to get back on the Store ASAP. It's insane that appeals take a full month to get a response—especially when we didn't blatantly violate anything, or at worst, tripped over something unintentionally. We've already been down for over a month without even knowing the exact issue. Feels way too harsh. Posting here to ask: Has anyone dealt with something similar? Is a 28-day wait (or more) normal for appeals? Any ways to expedite the process? Any practical advice would be hugely appreciated!

The entire 'Certificates, IDs & Profiles' section is missing from developer.apple.com portal for one of the accounts I am a developer for. The Team is also missing from the dropdowns in Xcode in Code Signing. The organization account membership is paid through July 2026, and I do not see that the Account Holder needs to sign any agreements. I am a user on other accounts, and none of them have this issue. Does anyone know what's going on?

I'm looking for advice or anyone who's experienced similar delays with nonprofit developer account enrollments. Timeline: In mid-September, we had some initial email validation issues during our nonprofit organization enrollment. Senior Advisor Kevin (case 102691832489) resolved those issues and cleared us to continue enrollment on September 16-17. We continued immediately on September 17th, and our status changed to "Your enrollment is being processed" with enrollment ID UH4UT85YS3. It's now been 28 days with no status changes, no requests for additional information, and no timeline. Follow-up attempts: I've called support three times (Sept 19, 26, and Oct 7). Each time I was told the application is "with a separate department they can't contact." They created additional cases but couldn't provide any updates or access to the reviewing team. Questions for the community: Is 28 days normal for nonprofit enrollment processing after continuing? Has anyone found a way to get status updates when regular support can't access the reviewing team? Is there a specific escalation path for nonprofit accounts that differs from standard enrollments? We're a 501(c)(3) church launching an app for a capital campaign, so the delay is starting to impact our timeline. Any insights or experiences would be greatly appreciated. Details: Enrollment ID: UH4UT85YS3 Organization Type: Nonprofit 501(c)(3) Continued enrollment: Sept 17, 2025 Current status: "Your enrollment is being processed" Thanks in advance for any guidance.

I changed my device when purchasing the Apple Developer Program and am unable to make further purchases. How can I lodge a complaint?

Hello, I purchased the Apple Developer Program a week ago and yet I haven't received any information on it. No activation of the account whatsoever. I've sent 3 emails to apple support, but still no replied. Is this normal? How long does it take? Will someone finally assist me Apple?

I am trying to enroll for Developer program, but just before the payment page it ask to login again and then it takes forever to login and I cant proceed. This is happening on web browser. Thanks Milind

I am the sole Account Holder for my Apple Developer Program account and am encountering an issue where the acceptance of the updated Apple Developer Program License Agreement is not syncing correctly between the two developer portals. Issue Details: Agreement Status on developer.apple.com: I successfully accepted and reviewed the updated agreement at https://developer.apple.com/account. The Agreements section confirms the acceptance date as December 11, 2025 (as seen in the attached image). Status on App Store Connect: Despite this confirmation, when I sign into https://appstoreconnect.apple.com/, I still see the following critical warning: "The Apple Developer Program License Agreement has been updated and needs to be reviewed. In order to update your existing apps and submit new apps, the Account Holder must review and accept the updated agreement by signing in to their account." Impact: This prevents me from performing key tasks, such as creating a new app, which triggers an "Agreement Update" alert that only directs me back to the already-accepted agreement on the Developer website. Troubleshooting Steps Taken: I confirmed I am logged in as the Account Holder. I cleared my browser cache and attempted the process on a fresh browser session. My macOS is fully up to date. I have already contacted Apple Developer Support but have not yet received a reply. Request for Assistance This is blocking my ability to submit and update apps. I am aware that direct phone support is often recommended for these issues, but my country is not listed for phone extension support. Has anyone else experienced this sync delay or found a workaround that resolves the "Agreement Update" alert on App Store Connect when the agreement has been accepted on the Developer website? Any advice on the next immediate steps I should take while waiting for my support ticket to be processed would be greatly appreciated.

I’m a registered iOS developer, and I’ve been facing an issue with installing iOS developer updates for the past couple of years. I can download the updates, but they get stuck at 99.9% complete and don’t finish. I’ve tried following the instructions to force restart the phone, but it stays on the Apple logo screen until it dies. I’m able to update official iOS updates, but not the beta ones. To update, I have to put the phone in DFU mode and install the update that way. This is frustrating and causes issues with making timely updates to my app and diagnosing new issues during testing. I’d like to request that Apple look into this issue and find a solution. For reference, I’ve installed a barebones installation with no new apps, and this problem persists. I would like to have a resolution that allows me to update normally without having to DFU the phone every time.

Hello. My developer membership is expired. I cannot renew because the renewal option/button does not appears in any device. A banner tells me: "Any apps you had on the App Store are no longer available for download and you can no longer access membership benefits. If you’d like to renew your membership to reinstate your apps and membership benefits, open the Apple Developer app on your iPhone, iPad, or Mac. Sign in to your account, tap/click Renew, and follow the prompts.If you agreed to the Paid Applications Agreement, you’ll need to agree to it again after renewal in the Agreements, Tax and Banking section of App Store Connect." However, there's no "Renew" to tap or click anywhere in the app nor in the web. Any ideas? Thanks a lot.

We renew our company's Apple Developer Membership annually. According to the update date of November 17, 2025, it's stated that renewal can be done 30 days in advance, but the renewal button doesn't show up.

I want to enable developer program but after submitting the enrollment I see: Your enrollment in the Apple Developer Program could not be completed at this time.

When I login to my Dev account, I get a banner that says "The updated Apple Developer Program License Agreement needs to be reviewed. In order to update your existing apps and submit new apps to the App Store, the Account Holder must review and accept the updated agreement."However, when I go to Agreements, Tax, and Banking, I see both Free Apps and Paid Apps agreement, but when I click on View, there's nothing for me to accept. It's a pop-up window with a list of countries and a button at the end that says "Close". And that's it. No other action is possible. No other option either under the Action column.So then how can I review and accept it?

We are enrolling on behalf of an organization. We do have following information with us. • Legal binding authority, • Legal entity status, • A D-U-N-S® number, and • A website. We are always getting the message as :- There may be an issue with your account that needs to be resolved before you can continue. Please contact support. This seems very generic message we are not getting the reason why we are not able to enroll for apple dev program.