Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

It seems Apple developer support is not capable enough to fix a simple bug. My enrollment has been pending for more than 3 months. Anyone else facing this issue? Case ID: 20000152660347 Membership and Account Program Enrolment

I've been trying to get an app reviewed for over 2.5 months. In these 2.5 months, Apple "reviewed" the app for less than 10 minutes. Apple "rejected" the app 5 times, within 60 seconds after launching the app. Typical rejections include "cant find in-app purchase" or simple questions: "need to understand business model". Rejections come after 10 to 14 days of "Waiting for Review". A reviewer spends 60 seconds in the app before rejecting, and never provides the actual app review. A service that we pay for in our developer program fee. I have opened many support cases during this time. Every single support case goes completely unacknowledged. Apple Support just ghosts me every single time. No email reply. No phone call. No follow up. NO CASE CLOSURE message. No status changes. Nothing. Never once has apple replied to my numerous support cases. COMPLETELY GHOSTED. EVERY. TIME.Such complete and utter lack of responsibility from a support team. There isn't even a way to see what I wrote in the support cases! I might as well talk to myself in the corner. It's equally as effective as raising a support case with Apple Developer Support. Apple - you should know that proper Case Tracking systems exist. You should know that customers want to see the status of a support case. You should know we want to see the words written in our cases? You should know we want to see you replies. You should know, customers expect to see something is being done about support cases? Apple Support provides none of that. I get a list of my old case numbers, and nothing more. Cannot see their status. Cannot see the subject line, nor the messages. Most importantly - there is NEVER a response from Apple. NEVER A SINGLE EMAIL REPLY. NOT ONE. NEVER A STATUS CHANGE. NEVER A CASE CLOSURE. NOTHING. EVER.

Hello, My organization enrollment has been stuck at "Your enrollment is being processed" since October 25, 2026. Enrollment ID: FXMKH9KWVX Case ID: 103011656405 Organization: KORA INC, S.A. DE C.V. (El Salvador) What happened: When Developer Support first asked for verification documents, I mistakenly uploaded only my personal ID, without the company documents. I then responded to the Developer Support email asking for photo ID, employment verification, and a business document. On November 4 I replied to that email with the articles of incorporation (CNR registration), the company NIT, and a letter confirming my appointment as Sole Administrator and Legal Representative. The file-upload page now redirects to /contact/file-upload/ineligible ("Your account isn't authorized to upload files"). I have contacted Developer Support three times with no reply. The phone line directs me back to the Contact Us form, and no call option appears there. Could someone from Developer Program Support please check this enrollment and either confirm my documents were received, re-enable the upload page, or let me know what is missing? Thank you.

Hi, I enrolled in the Apple Developer Program as an individual through the Apple Developer app on my iPhone on October 31, 2026 (Philippines). The ₱4,490 payment went through via GCash, and the purchase appears in my Apple Account's purchase history. My subscription shows as active and renews October 30, 2027. However, more than a week later my account still says "Pending" with the "Purchase your membership — complete your purchase now" banner. The Apple Developer app also now shows "Enroll Now" and says enrollment through the app isn't available for my account. I haven't paid a second time because I don't want a duplicate charge. I've also submitted a request through the Contact Us form. @Apple Developer Support, could you please link my existing payment to my enrollment? I can share my order ID and enrollment details privately through an official support channel. Thank you!

Hi, I've been trying to enroll in the Apple Developer Program as an individual since October 18, 2026, and I'm stuck. Timeline: Oct 18: Enrollment status showed "under review. Please contact us." I opened a support case. Oct 27: Developer Support replied that they had made changes on their end and asked me to resubmit my address in the required format. Oct 27: I resubmitted at developer.apple.com/enroll and got "Your enrollment could not be completed at this time." I never reached the payment step. Oct 27 and Oct 31: I replied to the case by email and through the case form. No response since. Details: Apple Account region: Türkiye. I'm a Turkish citizen paying with my own Turkish card. I live in Northern Cyprus. The address I entered matches my official government residence record. My surname contains a Turkish letter (ü) on my ID and Apple Account. The enrollment form doesn't accept it, so I entered it without the diacritic. I haven't created another Apple Account or started a second enrollment, to avoid duplicates. My open support case number is 103000536055. I can share my Enrollment ID privately if needed. Could someone from Apple Developer Support please look at my enrollment? I can provide my national ID card and an official residence document if needed. Thank you.

I am trying to enroll in the Apple Developer Program as an Individual, but the enrollment status page displays: Your enrollment in the Apple Developer Program could not be completed at this time. The page does not explain the reason or provide a next step. The Apple Developer app has also shown ID Verification Rejected, with Enroll Now disabled. Developer Support case: 103016785937 This case was acknowledged on November 2, 2026. As of November 8, I have not received a substantive email response explaining the problem or how to proceed. My earlier enrollment difficulties have been ongoing for several weeks. I am based in Libya. The Developer Support contact page has shown phone support as unavailable. I also contacted general Apple Support by web chat; the advisor said they could not inspect Developer enrollment restrictions or transfer the chat to Developer Support. I previously discussed the identity-verification issue in this thread. I understand that private account reviews cannot be handled in the forums. I am asking whether other developers have encountered this exact web message and resolved it through an official process. Does this message require action from Developer Support, or is there a documented step I can take myself? Has anyone successfully requested an alternative identity-verification method after this error? What is the supported follow-up route when an existing enrollment support case has not received an email response? Any account-specific details can be discussed privately with Developer Support. I would appreciate guidance on the correct next step. Thank you.

Hello everyone, I'm experiencing an issue with my Apple Developer Program enrollment and would really appreciate assistance from Apple Developer Support or anyone who has encountered a similar problem. I'm a Russian citizen currently living in Russia, trying to enroll as an Individual developer using my real personal information. Here's my situation: October 31, 2026: I submitted my first $99 membership purchase request through the Apple Developer website. I received an "Order Acknowledgement" email, but the payment was never charged. My enrollment status remained "Pending", and the website continued showing "Purchase your membership." November 3: I submitted another purchase request. Again, I received an acknowledgement email, but no payment was charged. November 4: I contacted Apple Developer Support through the official support form. I received an automated confirmation email and a Support Case ID, but I still haven't received any response from a support representative or an explanation of the issue. Additional details: My Apple Account region is Russia. I'm using my own foreign-issued bank card. Apple never requested my passport or any additional identity verification. After entering my personal information, I was taken directly to the payment step. In the Apple Developer app on my iPhone, the Enroll Now button is disabled with the message: "Enrollment through the Apple Developer app is not available for this Apple Account." It's now been over a week since my first enrollment attempt. I've tried the available enrollment methods and contacted official support, but I still don't know what's preventing my registration or how to proceed. I'm willing to provide any necessary documents, complete identity verification, or follow any official procedure required by Apple. To Apple Developer Support: If any Apple staff members see this post, could you please help review or escalate my existing enrollment case? I already submitted an official support request on November 4 and received a Case ID, but haven't received a response beyond the automated acknowledgement. Could you please clarify whether my enrollment is awaiting identity verification, affected by regional restrictions, or blocked by a payment processing issue? I can provide my Support Case ID, Enrollment ID, and order details privately through an official Apple support channel if needed. I simply want to complete my enrollment and publish my application on the App Store. Thank you very much for your help!

Apple Developer Program Enrollment Stuck on Pending – Multiple Order Acknowledgements I'm having ongoing issues enrolling in the Apple Developer Program. I initially enrolled through the Apple Developer website because enrollment through the Apple Developer app wasn't working. My enrollment remained in Pending status for more than a week, despite attempting the purchase multiple times. I received three separate order acknowledgement emails, but all three contained the same Order ID. However, my membership was never activated, and I couldn't proceed to App Store Connect. After waiting more than a week without a resolution, I withdrew my initial enrollment and started a new one. I'm still concerned that there might be an issue with my Apple Account or something preventing my enrollment from being processed correctly. Has anyone experienced something similar? Could the previous withdrawn enrollment or repeated purchase acknowledgements be affecting the new application? I'd appreciate any advice, especially from anyone who has managed to resolve this issue. I can provide my enrollment IDs if needed.

Hello. I'm having trouble registering as a Developer. According to the Apple Developers website, on the registration tab, I'm listed as a minor. But in my country "Nicaragua", the age of majority is 18. I am currently 19 years old. I need to use the Apple Wallet API as soon as possible, but I didn't expect to have this problem so suddenly. If anyone could help me, I submitted a report and they sent me to the Feedback Assistant.

Hello, I’m a paid Apple Developer Program member and I want to share my frustration with Apple Developer Support. I have emailed Developer Support 5 times about my App Store Connect issue and have received no reply at all. My case ID is 30000005720177, but nobody has updated me on it in any way. For a company of Apple’s size, this level of unresponsiveness is unacceptable. I pay for my membership, so I expect at least basic communication. What I think needs to change: Clear status updates: Even if a fix takes time, developers should be told so properly, with an estimated timeline. A real contact person: A case ID alone is not enough. There should be a named person or team we can follow up with. 24/7 live support: Apple has developers in almost every country and time zone. Round-the-clock live support should be standard for a company this big. I’m very disappointed with this experience. If anyone from Apple sees this, I’d really appreciate a response on my case 30000005720177. If other developers have run into the same problem, I’d like to hear how you got a response. Thank you.

Hi everyone, I am completely stuck trying to enroll in the Apple Developer Program and could really use some community insight or advice on how to get this resolved. I'm facing two major technical roadblocks across different devices: "ID Verification Rejected" (iPhone 14 Pro Max): My verification attempt in the Apple Developer app was rejected. The status is currently stuck on "ID Verification Rejected," and the option to retry or re-upload my ID is completely grayed out/inactive. Payment Step Freezing (iPad): When I tried to complete the enrollment process using my iPad instead, the system completely freezes at the payment step and does not let me process the transaction. I have already submitted a support ticket to Apple Developer Support regarding the rejection and enrollment issues, but I have not received any response yet. Has anyone experienced this double-blocker before? Is there any workaround to force reset the verification status, or do I just have to wait for Apple Support to clear it manually? Any tips or experiences would be greatly appreciated. Thanks!

Hi, hoping someone from the team can help move this along. We're enrolling our organization in the Apple Developer Program. Apple's identity verification team requested additional documents — government-issued photo ID, employment verification, and a business document — which we submitted on July 20 through the file-upload portal referenced in that request. We haven't heard anything since. Enrollment ID: 3RQBS82JYP Happy to provide anything further if needed — just looking for a status update or next steps. Thanks in advance.

I tried already twice to enroll to the developer program and I'm stuck again at the same point after receiving an email from Apple program stating: "Please note that we still need the documentation we requested two weeks ago in an email titled “Request for Enrollment Documents”." Except I've never received such an email and I don't know which documents I should upload. I tried to contact by mail or phone the assistance but I never managed to succeed in having a response. Thanks

Hi, My Digital Services Act trader status has been “In Review” in App Store Connect since October 24, 2026. Because of this, my app is unavailable on the App Store in all EU countries. I’m an individual developer based in Romania, and my app is monetized through ads, so I declared myself as a trader. I have contacted Developer Support 4 times over the past two weeks, but haven’t received any reply. Phone support is not available for my region. Could someone from Apple please check the status of my verification or escalate it? I’m happy to provide any additional documents if needed. Thank you!

Application Group identifier unavailable after moving from a Personal Team to a paid Apple Developer Program enrollment Hi everyone, I built an app in Xcode using a Personal Team (free, signed in with my Apple ID) with the bundle identifier com.jcsnp.Minutely. My paid Apple Developer Program enrollment has been active since 5 Nov 2026, and I'm now trying to build and run the app under the new team. Xcode is blocking me on the App Group and the provisioning profile. Environment macOS 27, Xcode 27.2, iOS target 26.6 Paid enrollment: individual account, active since 5 Nov 2026 Errors Communication with Apple failed. An Application Group with Identifier 'group.com.jcsnp.Minutely' is not available. Please enter a different string. No profiles for 'com.jcsnp.Minutely' were found Xcode couldn't find any iOS App Development provisioning profiles matching 'com.jcsnp.Minutely'. What I've tried Cleaning the build folder. The errors remain. Questions The App Group group.com.jcsnp.Minutely is reported as unavailable. Is it still registered to my old Personal Team, or to another account? If so, how do I release it or move it to the new team? Does the Personal Team's registration of the bundle ID need to be removed before com.jcsnp.Minutely can be registered under the paid team? Is there a recommended order for setting this up: registering the App ID and App Group in the developer portal first, then letting Xcode generate the profile? Thanks in advance for any guidance.

Hi, I'm having an issue, My app has disappeared from the app store all of a sudden without any email or warning, when I checked my account, App Store connect says Pending Agreement on my app but on the same page it says my membership has expired even tho its been only 2 or 3 months since I purchsed apple developer account. Current status shown in App Store Connect: "Developer Program Membership Expired" – my apps have been removed from the App Store "Pending Agreement" – the updated Developer Program License Agreement cannot be signed The core problem: I purchased my Apple Developer Program membership only about 2 or 3 months ago, so it cannot legitimately have expired. I have received no email notification about any membership expiration or agreement change. Despite this, the system now shows my membership as expired and my app has been removed. Most importantly, there is no renewal button and no agreement accept button anywhere in my account (developer website or App Store Connect), so I cannot resolve this myself. This appears to be a system error on Apple's side, not an actual expiration. What I have already tried: Checked the Membership section on developer.apple.com/account — no renewal option Checked App Store Connect Agreements section — no agreement to accept Checked App Store subscription management Contacted Apple Developer Support by email multiple times — no response received Please help.

Our organization enrollment, ID KV9A5X2YR2, has been pending since October 20. In that time Apple has not called, has not emailed, and has not explained what is holding it up. Support case 103014527097, opened October 31, has never received a reply. Phone support says it is unavailable due to high volume. The phone line tells you to use the website. And the website contact form now fails with an error every time I try to follow up. There is literally no working way to reach Apple about this. We are a venture studio that builds and launches apps, and this product is pre-launch. Our iPhone app is finished and our Android app is already in testing on Google Play, but we cannot open our website to the public until the iPhone app is ready for release. So the whole launch is now blocked only by Apple, and every week of silence costs us users and momentum. I have signed authority for the company and documents ready to send the moment anyone asks. Judging by this forum, we are far from the only ones. For a platform that depends on developers, this is a deeply disappointing way to treat the businesses trying to build on it. Could someone at Apple please flag this enrollment and case for review?

Hi, I enrolled in the Apple Developer Program (Individual) for the first time in September 2026. The payment went through, I accepted the License Agreement, and Developer Support confirmed by email that my membership is active until September 2027. But my account showed a wrong expiry date of November 1, 2026. I never had a developer account before, so I don't know where that date came from. Since then: Certificates, Identifiers & Profiles says "Unable to find a team" My account page says "Enroll today" Under my name, the team shows a strange string like "Name|number|1" instead of my team name Everything worked at first. In October I created a development certificate for my team, and it's still valid and not revoked. So the team seems to exist but is no longer linked to my account. I also have my first app waiting for review. I have an open support case, but no reply yet. Phone support isn't available in my country, and I haven't enrolled again, to avoid creating a duplicate team. Has anyone had a new membership with a wrong expiry date, or been disconnected from their team like this? How did you get it fixed or escalated? I can share my case number privately with Apple staff. Thanks!

Hello, I know this forum is not meant for account or enrollment issues, and I apologize for posting here. But I honestly have no other option left. Apple Developer Support has been extremely slow to respond, and since I am in Pakistan, the phone call-back option is not even available in my region. I feel completely stuck, with no way to talk to anyone at Apple about my own account. OLD ISSUE (Case ID: 103006700501) I enrolled in the Apple Developer Program as an Individual using the Apple Developer app on my iPhone. My enrollment got stuck with "Contact Us to Continue" and "ID Verification Rejected". I submitted the support form multiple times and never received a single reply. After waiting about 7 days, the Enroll option was suddenly re-enabled on my account. But no one replied to my case, no one explained what went wrong, and no one told me what I needed to fix. The button just came back silently. NEW ISSUE (Case ID: 103012960482) As soon as the Enroll option was re-enabled, I applied again. I used the same passport, the same legal name (exactly as it appears on my passport), the same residential address, and the same details as before. All of my information is correct and genuine. I have nothing to hide. Within about an hour, my enrollment was rejected again. The app now shows "ID Verification Rejected" and "Contact Us to Continue" once more. I have submitted yet another support request under Membership and Account > Program Enrollment. I have to be honest: this has been one of the most frustrating experiences I have had. I waited 7 long days for my account to be re-enabled, only for it to be rejected again within an hour, with no reason at all. I am a genuine person using my real passport, and I am being treated as if I have done something wrong, without anyone telling me what it is. Every day this drags on, my business loses time. My customers are waiting for our iOS app, and I keep telling them "soon" without knowing when, or even if, this will ever be resolved. I cannot fix a problem that no one will explain to me. If I simply re-apply with the same genuine documents, I will get the same result again. I do not want to keep going around in this loop of waiting a week, applying, getting rejected within an hour, and hearing nothing back. MY REQUEST Please do not just re-enable the Enroll button again without any explanation. Instead, could an Apple staff member or the enrollment verification team please do one of the following: Tell me what exactly is causing the rejection, so I can fix it. Ask me to send my documents directly for manual verification. I am ready to provide my passport, national ID card (CNIC), proof of address, business registration documents, or anything else you need, right away. Review my case and approve my application. About me: I am the founder of a licensed travel agency in Pakistan, and I want to publish our iOS app on the App Store so our customers can book flights and Umrah packages from their iPhones. Case IDs: Previous: 103006700501 Current: 103012960482 I am hoping Quinn "The Eskimo!" or any other Apple staff member can please look into my account or escalate it to the enrollment team. I am not asking for any special treatment, just a clear answer and a fair chance to get verified. Any help would be truly appreciated. Thank you, Ahsan Raza

I don’t understand why Apple doesn’t allocate more staff to App Review if the current team cannot keep up with submissions. These delays take a toll on developers, both financially and mentally. Many of us are independent developers or small teams, not large companies with the resources to absorb long periods of uncertainty. We pay $99 a year for the Developer Program, yet our membership time keeps running while we wait for review. What if, after spending months developing an app and dealing with review delays, a developer has less than two weeks left before renewal by the time their app finally goes live? Having to pay another $99 so soon after launch feels unfair. I understand that Apple needs to protect users and maintain quality standards. But surely there is a way to do that while also providing more predictable review times and clearer communication. Could Apple increase review staffing, provide more useful queue updates, or consider membership extensions for unusually long review delays? Small developers put significant time, money, and effort into building their apps. We’re asking for a process that respects that investment. 🙏