Hello,
I am facing a serious issue with Apple Developer enrollment that has been ongoing for almost 3 months, and I am trying to understand whether this is normal and how others have actually resolved similar situations.
Case ID: 102750929631
I started enrolling a Corporate Apple Developer (Organization) account for a UK-registered company (all details are valid: company registration, tax numbers, physical address).
Almost all steps are completed, but I am completely blocked at the payment stage.
At first, I received generic errors; later, all payment methods started being declined. I tried 5–6 different cards from different banks and different countries. PayPal is not available to me.
I contacted Apple Developer Support, but the conversation turned into a closed loop. The responses are always the same: “try using the app”, without any real assistance.
The process looked like this:
At first, the required steps and features were not available in the app.
Later, those steps appeared, but payment still did not go through.
Then my documents started getting rejected.
Now my documents are not accepted at all because I am not a UK resident, even though I am enrolling a corporate account for a UK company and providing the company’s details.
I am constantly passed from one support agent to another, and each new agent suggests doing exactly the same as the previous one: “try the app again,” reset the process, and start over. There is absolutely no real progress.
Support has now been silent for 12 days. The last response was on December 24, and since then there has been complete silence. At this point, it feels like I have gone through all possible loops without getting any closer to a solution. This situation is directly blocking the company’s operations at the moment.
Has anyone experienced something similar with corporate enrollment, payment, and document verification?
What actually helped — opening a new case, escalation, a different support channel, or specific wording?
Can anyone influence support in such situations? Because this feels like total disregard and devaluation of the developer.