Here on the forums I see a lot of reports like this: According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team. There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says: If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program. So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this: Log on to Developer > Account. Select the correct team at the top right. Scroll down to the “Membership details” section. Look at the “Enrolled as” field. If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below. If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership. If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us. Share and Enjoy — Quinn “The Eskimo!” @ Developer Technical Support @ Apple let myEmail = "eskimo" + "1" + "@" + "apple.com"

Hi everyone, I’m posting this to ask for advice and see if anyone has experienced a similar issue with the Apple Developer Program subscription. On July 9th, 2025, I registered for the Apple Developer Program via the Apple Developer app on my iPhone using my main iCloud account (Apple ID). The expected annual fee was 2,299,000 VND (~$99). However, I just checked my billing history and saw that I was charged twice for the same subscription, both under the same Apple ID / iCloud account, on the same day. Key Details: I only enrolled once. Both charges are labeled “Apple Developer Program”, exactly the same amount (2,299,000 ₫). The payments were made through the App Store, not via the website. My account on developer.apple.com/account still shows “Enroll Now” — meaning I haven't been activated yet. I have not received any welcome email either. My questions: Is it possible to request a refund for one of the charges, since both payments came from the same iCloud account and clearly refer to the same subscription? Has anyone else encountered this issue? How long did it take Apple to respond? Was your refund request approved? Should I wait for Apple to activate my account, or should I escalate the issue now? I’ve already submitted a refund request through https://reportaproblem.apple.com, but I’m posting here in case someone has more experience or insights. Thanks in advance!

Hi Apple Developer Support Team, I placed a membership order on 12/27/2025 — Order #W1642892477 — and I’m running into two issues: Possible duplicate charges I was first charged on the card ending **73, but the site then indicated the charge did not go through. However, I can see the deduction on my card. I then tried again using my second card ending **53, and I also see a deduction there. Please confirm whether both charges actually captured or if one is only a pending authorization. If both captured, please refund the duplicate charge. Membership still shows “Pending” Even though payment appears successful, when I log in my membership status still shows Pending. I also have not received any approval/activation/confirmation email. Could you please: Confirm the payment status for Order W1642892477 (including both cards), Activate my membership, and Let me know how long activation normally takes and whether there’s any action needed from my side? Thank you, Raymond.

Hello, I’m having an issue enrolling in the Apple Developer Program as an Individual / Sole Proprietor. I completed the enrollment process and submitted the $99 membership purchase. Apple sent me an order acknowledgement saying that the order would be processed within 2 business days. However: My credit card has never been charged. My Developer account remains in Pending status. The account still shows “Purchase your membership”. Trying to continue or restart the enrollment sometimes results in “We are unable to process your request. An unknown error occurred.” I have already contacted Apple Developer Program Support, but so far I have only received the automatic confirmation and no actual response. My support case ID is 102955478572. It has now been several days with no progress. I have also seen other recent posts describing very similar enrollment/payment issues. Has anyone recently managed to resolve this? Is there currently a known issue with Apple Developer Program enrollment or payment processing? I would appreciate any guidance from Apple Developer Support on how to either complete the existing enrollment/payment or reset the stuck enrollment so I can try again.

I am unable to accept the Apple Developer Agreement. Every attempt fails server-side with the same error. A request is already open with Apple Developer Program Support (case 102955759789); I am posting here in parallel because the failure looks like a data problem on the account record that support may need internal help to reach. What happens: On https://developer.apple.com/register/agree/?path=%2Faccount%2F I click Agree. The POST to /services-register/registerDeveloper (payload: agreementId plus receiveEmails) returns HTTP 200 with: resultCode: 25000 resultString: "DS internal exception occurred. ErrorCode: -21050 ErrorMessage: state province cd should not be greater than 32" responseId: 08447485-8e67-447e-a316-7c520926ed1a creationTimestamp: 2026-09-07T14:17:00Z The same error appears in the UI as a modal dialog, and also occurs in the Apple Developer app for macOS. What I have already checked: Reproducible in a private window and across browsers, so it is not a cached-session issue. The request body contains no address data, so there is nothing malformed on the client side. The rejected value appears to already be stored on the account record. I am signing in with a Managed Apple Account provisioned by my organisation. I cannot inspect or correct my address myself: account.apple.com returns UnsupportedAccountTypeForWeb_IsManagedAppleId for the personal information section. Access to Apple Developer Program resources has already been granted for my account in Apple Business Manager. My organisation has an active Apple Developer Program membership as an organisation. I only need to join the existing team, not to enrol. Apple Developer Program Support case 102955759789 is open, with no resolution so far. My questions: Which field on the account record does "state province cd" map to for a Managed Apple Account — the address of the assigned Apple Business Manager location, or an attribute synced from our identity provider? Knowing this would let our administrator fix the source instead of guessing. Given that the value cannot be edited by the user on a managed account, can this record be corrected on Apple's side, or case 102955759789 escalated to the Developer Program team? Thanks.

Hi, I am German and living in Thailand. My current Apple account is set to Germany, that's why I made another account with location Thailand. But I cannot enroll in the program because my German drivers license or german passport is not accepted. Of course I don't have any Thai documents because I'm German with a German passport, but living in Thailand. How can I register for the Individual Developer Program? Thank you Christian

Hi everyone, I'm an iOS developer based in Türkiye. Over the years, some of my Apple Developer accounts have been blocked/terminated, and I was never able to regain access or find out the reason — even the termination emails didn't give me a clear explanation. Right now I'm a member of three teams: my personal (individual) account and two organization accounts belonging to companies I work for. I regularly update and release apps on all of them, so losing access again would put me and my employers in a very difficult position. Support hasn't been able to tell me why the previous accounts were closed, and I feel quite alone in this. Has anyone been through something similar? What steps do you recommend to: Avoid account termination in the first place, and Get a proper response from Apple Developer Support if it happens again? Any advice would be appreciated. Thank you!

Hello, I am trying to enroll in the Apple Developer Program from Kosovo, but I am unable to complete the payment. Every time I try to complete the purchase, I receive the following error: “We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region.” My details are: Country/Region: Kosovo State/Province/Region: Kosovo Region (selected from the available dropdown option) I have checked and re-entered my information multiple times, and everything appears to be correct. However, I receive the same error every time I try to complete the payment. I have also seen other developers from Kosovo reporting the same issue with the “1549” State/Province/Region value. Has anyone from Kosovo managed to solve this issue or found a workaround? I would really appreciate any help or advice, as I need to complete my Apple Developer Program enrollment to publish my apps. Thank you!

Hello, I am trying to enroll in the Apple Developer Program, but I cannot complete the payment. During the purchase process, I receive the following error: We are unable to complete your order. There was an issue when we processed your order. An invalid value '1549' was provided for State, Province, or Region. My details: Country: Kosovo State/Province/Region: Kosovo Region (selected from the available option) I have verified my information multiple times, but the error appears every time. I have contacted Apple Developer Support multiple times over the past month.I have not received any response (positive or negative). I need to complete enrollment to publish my apps, and this delay is blocking my work.

Hello Apple Developer Community, I urgently need assistance or guidance regarding an Apple Developer Program enrollment issue that has remained unresolved for several weeks. I successfully completed the enrollment process as an Individual, paid the $99 membership fee, the payment was charged, and I received an official Apple invoice. I initially received confirmation from Apple Developer Support that my membership had been successfully purchased and activated. However, I later received a message stating: “Your enrollment could not be completed.” Since then, I have followed every instruction provided by Apple. Developer Support initially handled my case under 20000136025222 and later indicated that the issue appeared to be related to my Apple Account, directing me to Apple Support. I contacted Apple Support directly and successfully completed Apple Account verification. The Apple Support advisor could not identify why the enrollment issue had been redirected to them. Despite this, my enrollment still immediately returns: “Your enrollment in the Apple Developer Program could not be completed at this time.” I also opened case 20000142610492 and have sent multiple follow-ups, but I still have not received a clear explanation or resolution. I am fully prepared to provide my passport, government-issued ID, payment documentation, or complete any additional Developer identity/compliance verification required. This has now become urgent, as the prolonged delay is significantly affecting my development work and business operations. I would greatly appreciate it if someone from Apple Developer Support could help escalate these existing cases to the appropriate Enrollment/Membership team or Senior Advisor for manual review, or advise me on an alternative official escalation channel. Cases: 20000136025222 20000142610492 Thank you for any guidance or assistance.

Hello, I’m posting here to ask for guidance and to see if anyone has experienced a similar situation. More than 30 days ago, I submitted an appeal to the App Review Board after receiving a Pending Termination Notice for my Apple Developer Program account. However, I have not received any response or update since submitting the appeal. In the notice, Apple mentioned that my account was associated with “dishonest or fraudulent activity” related to app submissions. I want to clarify that I did not intentionally attempt to bypass the App Review process. The only change I made around that time was editing some app metadata (subtitle keywords) while trying to optimize my Apple Search Ads campaign. Looking back, I now understand that some of those keywords may have been interpreted as referencing content that Apple considers inappropriate for the App Store. After realizing this might have caused an issue, I immediately: Canceled the latest app submission that contained those metadata changes Explained the situation clearly in my appeal to the App Review Board Confirmed that I would avoid using similar metadata in the future Despite providing this explanation in my appeal, I have not received any reply or update for over a month, so I’m unsure about the current status of the appeal. If anyone here has gone through a similar process, could you share: How long it took to receive a response from the App Review Board? Whether it’s normal for appeals to take this long? Also, if any Apple staff happens to see this post, I would sincerely appreciate any guidance on whether my appeal is still under review or if there is anything further I should provide. Thank you very much for your time and help.

Hello, Our organization's Apple Developer Program account was terminated on 23 August 2026 under Section 3.2(f) of the Apple Developer Program License Agreement. All of our apps were removed from the App Store the same day. The notice did not identify any specific app, submission, date or transaction, so we have not been able to determine what triggered it. We submitted a reinstatement request through developer.apple.com/contact/apple-account/ on 24 August 2026. It has now been more than two weeks with no response. We also cannot use the normal Contact Us page: developer.apple.com/contact/ redirects to developer.apple.com/register/agree/ and that page loads blank, presumably because a terminated account cannot accept the Developer Agreement. Is there another way to follow up on a reinstatement request, or to confirm that it has been received? I can provide the Team ID and account details privately to anyone from Apple who is able to look into it. Thank you.

My Apple Developer Program membership expired on September 4 and all my apps have been removed from the App Store. I cannot renew through any path: The expiration banner says to renew via the Apple Developer app. I reinstalled it and signed in again — there is no Renew button, only expired membership details. On the developer website there is no billing/payment section at all — no option to add a payment method or renew. The phone callback form on my support case page is broken: tapping Call opens the confirmation page and immediately redirects back (desktop and iPhone Safari — same result). Background: I relocated to Armenia and changed the country on both my developer account and my personal Apple Account. I reported the missing payment option to Developer Support on August 17 — three weeks before expiration. Support replied that having a payment method on my Apple Account was all that's needed. It was already there and works for App Store purchases — yet no renewal charge was ever attempted, and the membership expired. Support case: 20000139749968, still unresolved. I am ready to pay right now. Could someone from Apple please check the renewal/billing state of my account or arrange a callback? It looks stuck after the country change.

Hello, Our organization’s Apple Developer Program membership is marked as expired as of August 30, 2026, but the Apple Developer Program subscription on my Apple Account is active until April 8, 2027. The expiration notice says: Your Apple Developer Program membership has expired. It directs me to open the Apple Developer app and select Renew, but there is no Renew button available in the app or on the website. I therefore have an active subscription, an expired organization membership, and no apparent way to resolve the issue myself. I contacted Apple Developer Support more than a week ago, but I still haven’t received a response. Support case ID: 20000127078034 Could someone from Apple please help review or escalate this case? Specifically, I need to understand whether my active subscription is correctly linked to our organization’s team and how to restore the existing membership without paying for a duplicate subscription. Has anyone experienced the same mismatch and found a way to resolve it? Thank you for your help.

Hello Apple Developer Support / Developer Community, I’m looking for some guidance regarding an issue with my Apple Developer account and App Store publishing. I have been trying to resolve an account/membership issue so that we can properly publish and manage our product on the App Store. Unfortunately, this process has been taking an unusually long time, and we still have not received a clear explanation or resolution from Apple. My Apple Developer account is currently enrolled as an Individual, and I have been asked to migrate the membership from Individual to Organization. The Developer portal currently shows: “You’ve asked for your membership to be migrated from an individual to an organization.” It also provides the “Continue migration” option and asks for our organization information. However, despite providing the required information and contacting Apple Developer Support multiple times, the process is still not completed. I currently have open Apple Developer Support cases under Membership and Account → Account Information Update: Case ID: 102952447898 — latest communication: September 3, 2026 Case ID: 102945341942 — previous communications: July 18, July 21, and July 27, 2026 The older case has already been open for a significant amount of time, and although we have followed up, we still don't have a clear resolution or actionable feedback. Our main concern We need to understand: What is currently preventing the Individual → Organization migration from being completed? Is any additional information or verification required from us? Is there an issue with our organization information that needs to be corrected? Why is the process taking so long despite the support cases and follow-ups? Can an Apple Developer Relations/support specialist review and escalate this case? This situation is becoming very difficult for our team because we are unable to move forward normally with our App Store publishing process. We completely understand that Apple needs to perform verification and security checks. We are happy to provide any additional documentation or information required. However, after multiple support contacts and a long waiting period, we would really appreciate a clear status update and specific instructions on what we need to do next. If anyone from Apple Developer Support or Developer Relations can look into this or advise us on the correct escalation process, we would sincerely appreciate it. Case IDs: 102952447898 102945341942 Thank you for your time and assistance.

I am seeking an actionable investigation path for an Apple Developer app enrollment failure that has remained unresolved since May 24, 2026. The initial error was ID Verification Rejected. After support reset identity verification in May, I could proceed to the address screen, but pressing Continue produced "Action not allowed." I have reported the same failure on two Macs and an iPhone, including macOS 26 and macOS 27 beta, after reinstalling the app and with no VPN involved. Support has received the requested screenshots and identity documentation, plus a recording and device details supplied on August 10. Multiple senior-advisor and operations escalations have not provided a resolution. The unresolved question concerns trusted-device associations. In May, support reviewed my report that no unknown trusted devices were visible, reassured me and reset verification. In August, support asked me to contact owners of other Apple Accounts using my device as trusted, without identifying an actionable association or procedure. None of my devices has been used to enroll under another account. I checked System Settings > Apple Account > Devices and Sign-In & Security > Two-Factor Authentication again on September 8. The verification list shows five Apple devices and one trusted phone number. That interface does not show associations with other people's accounts, so it cannot establish the state of Apple's internal enrollment checks. Is there a supported process for Developer Relations or operations to investigate this cross-account association when the customer cannot identify another account? Which specific team or escalation path handles this? I am not requesting another person's private information or a way around enrollment requirements. I need Apple to identify the failing check and provide a remedy I can actually carry out. More than three months without actionable findings is unacceptable. My existing support case contains the evidence and can be supplied privately to Apple staff.

Enrollment ID: 8JSA76PQND Enrollment type: Company / Organization Country: Israel Timeline: Enrollment submitted as an Organization with an active D-U-N-S number (626526092). 11 August 2026: Apple emailed asking for manual verification documents, since identity and association could not be verified automatically. 17 August 2026: I uploaded all three requested documents via developer.apple.com/contact/file-upload/ referencing this enrollment ID: (a) government photo ID, (b) a signed ownership and authority letter, (c) the business registration certificate. Since then: no further communication from Apple of any kind. No approval, no rejection, no request for anything additional. 1 September 2026: I sent a status request through Apple Developer Support referencing this enrollment ID. No reply after a week. Today the account portal still shows "Your enrollment is being processed." My actual question is about one of those documents. AYA Labs is a registered Israeli sole proprietorship (Osek Murshe), not an incorporated company. Israel does not issue a companies-registry certificate for this business form, so for that requirement I supplied the official Israel Tax Authority VAT registration certificate (Form 34), which is the equivalent registration document. It is bilingual Hebrew and English. Is that the correct document for an Israeli sole proprietorship, or is the review waiting on something else? If a different document is needed, I can provide it the same day. I am not able to ship signed and notarized macOS audio plugin builds until this is approved, so this is blocking a product release. I would rather fix a document problem today than keep waiting on a review that is stalled for a reason nobody has told me. Thank you.

Hello Apple Developer Support, I’m requesting assistance with my Apple Developer Program enrollment. Case ID: 20000120314399 My enrollment became unable to proceed after I reached the purchase stage. The Developer app now shows “Unable to Continue” and directs me to contact Developer Support. I have contacted Developer Support several times by phone and email over the past month. I was eventually told that Apple could not continue processing my enrollment and, most recently, that this was a final decision. I respect Apple’s enrollment and verification requirements. I am not asking to bypass the review process. I am only asking whether an Apple staff member could please review my case and determine if my current enrollment can be reset/cleared, allowing me to start the enrollment and identity verification process again from the beginning. I am happy to complete any verification or provide any documentation Apple requires. I would greatly appreciate any assistance or guidance from Apple staff. Thank you.

Can someone at Apple please help move this case forward? Team F587Y8G7S4 (Individual membership, active since 3 July 2026) has never been able to notarize. Every submission, including an empty test zip, is rejected before scanning with: statusCode 7000 — "Team is not yet configured for notarization" issues: null, ticketContents: null Latest test: submission 08e5b2a7-db7d-4a3c-b760-fbe97266ad0a, 7 September 2026, 18:10 UTC. First occurrence: submission f2331ba3-65e0-4513-aa46-da98ecc6d742, 3 July 2026. Signing: Developer ID Application (G2), hardened runtime, uploads succeed. Membership and all agreements are active. Developer Programs Support case 102932780546 has been open since 4 July. It was escalated on 25 July, then "escalated to our engineering team" on 18 August and again on 2 September. No internal ticket number, no timeline, and no engineer has contacted me. I have supplied every detail requested (repro steps, timestamps, screenshots). Please: Escalate case 102932780546 to the team responsible for Notary Service provisioning. Confirm Team F587Y8G7S4's notarization provisioning is being reviewed or reset. Provide the internal ticket number and the current next step. This is blocking a commercial macOS release. If you need anything else, tell me exactly what to provide.

Hello, I’m looking for guidance regarding an Apple Developer Program enrollment issue that has remained unresolved despite multiple contacts with Apple Support. I enrolled as an Individual and successfully paid the $99 Apple Developer Program membership fee. The payment was charged and I received an official Apple invoice. Initially, Apple Developer Support informed me that my membership had been successfully purchased and activated and showed the membership status as Processed. Shortly afterward, however, I received another message stating: “For one or more reasons, your enrollment in the Apple Developer Program couldn’t be completed.” I contacted Developer Support under: Case 20000136025222 Developer Support subsequently indicated that the issue appeared to be related to my Apple Account and directed me to Apple Support. I contacted Apple Support directly and successfully completed Apple Account verification. The Apple Support advisor could not identify why Developer Support had redirected the enrollment issue to them. I then attempted enrollment again through the official Developer website. Immediately after selecting Individual / Sole Proprietor and clicking Continue, I receive: “Your enrollment could not be completed. Your enrollment in the Apple Developer Program could not be completed at this time.” No request for identity documents or additional verification is presented. I also have another Developer Support case: Case 20000142610492 At this point, I would appreciate guidance from Apple Developer Support on whether my enrollment requires a manual identity/compliance review or additional Developer identity verification. I am fully prepared to provide my passport, government-issued identification, payment invoice, or any other required documentation through Apple’s secure verification process. Could Apple Developer Support please review or escalate these cases to the appropriate Enrollment/Membership team or Senior Advisor and advise what specific verification or action is required from my side? Thank you.

Our organization has been trying to get an Enterprise account setup but it's been in processing for several months. We've contacted support multiple times since April without any progress. Any ideas how we can escalate our support ticket to get a resolution?