Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage
We noticed that your app requires users to register with personal information to purchase in-app purchase products that are not account based.
Apps cannot require user registration prior to allowing access to app content and features that are not associated specifically to the user. User registration that requires the sharing of personal information must be optional or tied to account-specific functionality.
Next Steps
To resolve this issue, please revise your app to not require users to register before purchasing in-app purchase products that are not account based. You may explain to the user that registering will enable them to access the purchased content from any of their iOS devices and provide them a way to register at any time, if they wish to later extend access to additional devices.
Please note that although App Store Review Guideline 3.1.2 requires an app to make subscription content available to all the iOS devices owned by a single user, it is not appropriate to force user registration to meet this requirement; such user registration must be optional.
Our app has been rejected multiple times and we feel hopeless. User login is required for in-app purchases as our company has developed products across multiple platforms, including Mac, Windows, and Android. User login is necessary for providing data sharing services.
Despite explaining this multiple times, it seems we are not able to get our point across.
What can we do in this situation? Urgently waiting for your response.
