17 days since last reply to my TSI

Developer Tools & Services Apple Developer Program
jaredh159 OP
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I'm wondering how to deal with a TSI that seems to have gone totally silent.

I opened the TSI on June 1 (bad timing with WWDC, I know).

I got one reply during WWDC asking if I could attend a Swift Lab (I couldn't for schedule reasons, and it was the last day).

I then got a reply on Monday, June 12, asking to attempt a repro with the most recent version of Xcode. I attempted the repro and replied back on June 15.

Since then, I've sent 2 or 3 additional replies, and have heard nothing. It's been a total of 17 days since I've heard from Apple on the TSI (June 12).

Is this normal? Is there some channel I could use to look into the lack of reply?

If any Apple engineer/staff is reading, the case ID is 2793633. I would be very grateful for any help getting this moving again.

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DTS Engineer OP
Apple

Hi Jared,

I can confirm that DTS has your TSI, but I can't provide an estimate when you'll get a reply. DTS is is exceptionally busy right now, as a result of WWDC and the subsequent seed SDK releases, so response times are currently much longer than usual.
jaredh159 OP

@Polyphonic thanks, I appreciate the reply, truly. So are you saying that 17+ days between responses is expected considering the busy period DTS is experiencing? Are other developers waiting that long as well?

DTS Engineer OP
Apple

I don't really have any specific information to provide here. Response times are certainly longer in busy periods, but also depend on the nature of the question.