Since about 6 weeks I'm not able to load the Search Ads Basic screen. It just shows a white screen. I tried several browsers, different computers, all yielding the same results. Search Ads Advanced load fine.
I have several Basic campaigns running which I cannot adapt now. Meanwhile Apple is charging my credit card for campaigns that I cannot modify! I reached out to Apple support, but after 15 business days still waiting for a response.. Pretty unacceptable.
When I check the browser JS console, I'm seeing this error message when loading the Search Ads Basic screen.
Error: Uncaught (in promise): ut: {"headers":{"normalizedNames":{},"lazyUpdate":null},"status":400,"statusText":"OK","url":"https://app.searchads.apple.com/cm/api/v1/reports/basic","ok":false,"name":"HttpErrorResponse","message":"Http failure response for https://app.searchads.apple.com/cm/api/v1/reports/basic: 400 OK","error":{"error":{"errorMsg":"HTTP 500 Server Error","errorCode":null,"internalErrorCode":"TORO-API-Reporting001-Get-Metrics"},"status":"error","requestID":"54812696-a024-4a64-b953-922a43e237a0_1689313208025.EB5B158"}} G — zone.js:1213
Anybody has any clue what I can do?
