CloudKit Console - Internal Error during Query Records

Question

ibdakine OP

Created Oct ’23

Replies 3

Boosts 2

Participants 4

Issue:

I'm experiencing intermittent CloudKit Console 'Internal Error' when performing simple queries on a Private database.

I am experiencing this issue with multiple CloudKit databases.

In all instances, the issue is intermittent.

Steps to Replicate in the CloudKit Console:

Select a Database

Select Records
Select Private Database
Select Custom Zone
Select Record Type
Select Query Records

IF the records populate, click 'Query Records' again until Internal Error occurs.

Expected Results: A list of records Actual Results: 'Internal Error' (see screenshot below)

Additional Info:

Starting last month, I started receiving CKCloudKit Error 15 when attempting to sync data from a private CloudKit database. My query code has not changed for a few years now with no previous issues. I believe these errors are the 'same' and on the Apple Server side. Is anyone else experiencing this issue?

Any help would be greatly appreciated. Thank you.

Screenshot 2023-10-23 at 2.46.40 PM COPY.png

Boost

Answer 1

DigiHB OP

Oct ’23

I can't get the private database zones to load. In the Records it will show: “Failed to load zones，Click here to retry”

When I click on Zones, it will show: Error code: REMOTE_CALL_INTERNAL_ERROR

Something like this has happened before. But back then, “Act as iCloud Account”, Then it works fine.

0

Answer 2

Developer Tools Engineer OP

Apple

Oct ’23

I am sorry to hear that you are experiencing some problems using CloudKit. Could you please create a feedback https://feedbackassistant.apple.com with more details (including the container id, record type, and ideally the request uuid) and post the id here, so we can follow-up on this issue.

0

Answer 3

Gong OP

Oct ’23

Hi, @Developer Tools Engineer

Some of my users have encountered issues related to CloudKit in the past week, including myself frequently encountering CKError.Code.serviceUnavailable. The tricky part is that some devices will encounter data inconsistency issues, with no errors reported, making it very difficult to debug. (It seems that records created by another device cannot be queried through CKQuery, not 100% confirmed.)

At present, I can only provide this information, but I can confirm that there have been some new issues with CloudKit's service in the past week. I don't know if it's useful to submit a FB in this situation. Do you have any suggestions?

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