I have an iOS app that I'm trying to advertise on different platforms, such as Meta and Google. However, no matter what I do I don't manage to get visits to the App Store page.
When looking at the stats in the ad platform tools, I can see that people are clicking the ads but I get no corresponding product page views in the App Store Connect statistics and no downloads.
I have the same problem with both Google Ads and Metas ads producs. In both these platforms you don't assign a URL but connect the app using the ID, so there is no way of me entering the link incorrectly. This indicates that something is broken somewhere in the Apple part of the chain.
When I'm testing the ads myself everything works as expected. Both Googles and Metas support (reasonably) claims that they can see no problem with the ads and that the problem is with Apple. We have had the same problem for more than a year and spent quite a bit of money without getting anywhere with the issue.
I have been unable to get any relevant response from the Apple support.
Everything works as expected with the Android app.
Has anyone seen anything similar or does anyone know how to get in contact with relevant prople at Apple?