Recently I've been using App Store Connect from my laptop (15.0 Beta (24A5320a) and iPhone (iOS 18.0 22A5338b). I first had an issue this last weekend when I tried to use the App Store Connect (ASC) web site on my phone. I attempted to log in using my pass key and the login hung after a page refresh I was told my account was locked and I'd need to change my password. I did this on my mac and things worked using password login. Since then when I switch devices and try to log into ASC I am always told my account is locked and I must go through the unlock process. Sometimes I am told I need to change my password but if I go back to the last device that was working I only have to unlock the account.
I don't know if this is an ASC issue or a new OS issue. The few times I have tried to use my passkey to login since this started it just hangs I assume that is something to do with the account being locked.
Some thoughts:
- Why don't I get an email any time my account is locked? I do get an email after I unlock it. It would be most helpful if I received an email letting me know it was locked, why it was locked, what app or site caused it to be locked.
- ASC web site passkey support when an account is locked may need to be double checked.
- There may be an OS or ASC bug when you switch devices and try to access the web site.