The app does not meet all requirements for apps that offer highly regulated services or handle sensitive user data. Specifically:
- The account that submits the app must be enrolled in the Apple Developer Program as an organization, and not as an individual.
The guideline 5.1.1(ix) requirements give users confidence that apps operating in highly regulated fields or that require sensitive user information are qualified to provide these services and will responsibly manage their data.
Next Steps
To resolve this issue, it would be appropriate to take the following steps:
- The app must be submitted through an Apple Developer Program account enrolled as an organization. You may either enroll in a new Apple Developer Program account as an organization, or request that your individual account be converted to an organization account by contacting Apple Developer Support.
Please note that you cannot resolve this issue with documentation showing permission to publish this app on behalf of the content owner or institution.
Resources
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Learn how to transfer apps between accounts.
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Request a fee waiver for nonprofit organizations, accredited educational institutions, or government entities.
Support
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Reply to this message in your preferred language if you need assistance. If you need additional support, use the Contact Us module.
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Consult with fellow developers and Apple engineers on the Apple Developer Forums.
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Help improve the review process or identify a need for clarity in our policies by suggesting guideline changes.
Request a phone call from App Review
At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
Request a call to discuss your app's review
please how can i go about this
