How to fix notary service internalError(statusCode: 500)

Question

Created Oct ’24

Replies 2

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Several hours ago I've uploaded my simple Xcode Storyboard App on Apple Notarization Service. The upload process worked successfully and I could check the notarization status via xcrun notarytool info command.

And a few minutes ago, I've met a following error when I execute the xcrun notarytool info command for checking the status of notarization:

Error: internalError(statusCode: Optional(500), strData: nil, jsonData: Optional(["statusCode": 500, "errors": <__NSSingleObjectArrayI 0x600001d58ed0>(
{
    code = "UNEXPECTED_ERROR";
    detail = "<null>";
    id = ISDIE4GVHVXLMO24V7L5LFUHXM;
    links = "<null>";
    status = 500;
    title = "Uncaught server exception";
}

How can I fix this error?

Boost

Answer 1

RUVEYDA228 OP

Oct ’24

Now I can get the correct submission info from notarization service.

I've uploaded the app 18+ hours ago but the status is still in progress. Does the notarization progress take so long time?

My submission id is 2df9f000-5967-4954-a39b-c5126a4fb24e.

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Answer 2

DTS Engineer OP

Apple

Oct ’24

We suspect that the 500 error was due to the serious outage we had yesterday. You can check for such things on our Developer > System Status page. Ironically, right now it’s showing me “The system status is temporarily unavailable.” O-:

Regarding 2df9f000-5967-4954-a39b-c5126a4fb24e…

You can expect that most uploads will be notarized quickly. Occasionally, some uploads are held for in-depth analysis and may take longer to complete.

We checked and everything seems to be working as expected. As you notarize your apps, the system will learn how to recognize them, and you should see fewer delays.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

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