Hi,
In my app I am linking the user via a rate button to my app in app store but when the user presses send after writing a review in app store via this method I am getting reports that the user is being asked for a nickname after pressing send in app store and then the review not being sent - what could be causing this issue - I can confirm it is happening for me also.
Thanks in advance
It's unclear why you posted this in the In App Purchase forum.
If the user (aka the current person who is logged into the App Store on that device who should also be the person who downloaded the app from the App Store onto that device) never used the review system on the app Store then they need a nickname to write a review.
But why can't anyone press send on their device to submit a review? Send button after writing review does nothing in app store - why, what causes this?
>I am linking the user via a rate button to my app in app store
This implies they are at the app store.
>after writing review
This also suggests they are at the app store. Where are they writing the review - do you provide a TextView in your app or does your 'rate button' open up a page on the app store?
Currently I am using 2 lines of code which opens my app in app store and then the add review page ready for the user to write a review (I tried to post this code but it's been removed after moderation). But this is just for testing in my current app store version I am using some other code that just opens my app in app store and then requires the user to go to reviews themselves and then press add review. Both result in the same - I am not able to add a review even though the app store account I am using is not in a testing account list or anything like that. Other users are reporting the same issue. Send after writing a review does nothing (apart from some network activity).
I am using
[[UIApplication sharedApplication] openURL:[NSURL URLWithString:str]];
When the user executes that command they are taken to the App Store and they are no longer "in your app". They are subject to the code that is generated by the App Store to handle their request - that is until they tap that little arrow in the upper left hand corner of the screen - then they go back to your code.
Thank you for replying but what could be causing this I know it's not my code being executed once I invoke App store but I have just gone to App store directly on my phone, searched for the app in question and left a review and everything went smoothly as it should - pressing send causes a thank you for your review message. This causes me even more to think I have some kind of bug now in the app but have used up my chance to test it further by succesfully leaving this review now.
I'm seeing the same behavior as well and this is from me launching the AppStore directly from Home. As a test I tried reviewing another company's app and the same thing. After writing the review, pressing the Send button displays a "Enter a Nickname" dialog. When the dialog dismisses, you just sit there on the form. Pressing the Send button again doesn't appear to do anything.
We have the same issue with our app, were you able to fix the issue? any suggestions?
I am also having this issue.
We are experiencing the same problem. The Send button does nothing trying to submit a review for our App.
Faced with this issue too. Actually still valid. The issue is that username you entered is not unique and AppStore app just doesn't tell you about that. Pick another user name which is 100% unique and try again. Tried this on several devices where stuck on review composer screen where "Send" does nothing, just entered something like "dsfjasfnasnfoasnodfnsaofn2342" as username et... voilà. Hello Apple.
