App Review Timeframe

App Store Distribution & Marketing App Review
Sandip30075 OP
Created Jan ’25
Replies 4
Boosts 0
Views 321
Participants 2

https://apps.apple.com/in/app/health-compass-vital110/id6476536381

We submitted our app for review on 23-December. The review team asked two questions and we replied those promptly. Due to holidays, we didn't hear anything back for 10 days. on 6-Jan we got the message that

"Thank you for your reply. Your submission’s review will require additional time as we take this new information into account. We do not require any further information at this time.

Once we have thoroughly reviewed your submission, we will either contact you in App Store Connect to communicate any issues found, or your submission will be approved."

It has been over 2 weeks and no response yet. We have requested for expedite review and sent email to the review team but no response.

What should we do?

Replies  4
Boosts  0
Views  321
Participants  2
App Review OP
Apple
Jan ’25

Thank you for your post. We've begun investigating this issue but we've been unable to locate your app submission to provide further assistance. Can you provide the name and App ID associated with the app? These can be found in App Store Connect in the App Information tab.

0
Sandip30075 OP
Jan ’25

Hi, Thank you for looking into this. Here is the requested info. It has been over a month now. Hoping to get a positive response soon.

Name: Health Compass vital110 Apple ID: 6476536381 Bundle ID: com.healthcompass.vital110 URL: https://apps.apple.com/in/app/health-compass-vital110/id6476536381

Thx Sandip

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Sandip30075 OP
Jan ’25

Very very disappointed with the Apple Team.

It has been more than two months that we have been trying to get our app approved. First it was a mechanical response and then a period of dead silence. The review team has disabled the reply button on the last response on Jan 6th with a message ...

"Once we have thoroughly reviewed your submission, we will either contact you in App Store Connect to communicate any issues found, or your submission will be approved.

Best regards, App Review"

Four days have passed and review team above is still searching for the App.

Has anyone encountered this !!! Any advise !!!

Review team, please help.

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Sandip30075 OP
Jan ’25

Still no answer from Apple Review Team.

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