Guideline 4.3(a) - Design - Spam

Dear Apple Review Team,

I hope this message finds you well. My name is Pouya Saberian, I am from Italy, and my company is based in the United States. I am not a developer myself; I am simply an investor in the technology sector. Recently, I submitted the "Quantum" app for review and release on the App Store. However, I received a message indicating that my app has been flagged as spam due to its similarity with apps previously submitted by a terminated Apple Developer Program account. I would like to request your assistance in reviewing and resolving this issue.

First and foremost, I would like to clarify that I have never had an Apple Developer account before, and this is my first time submitting an app for release on the App Store. I have one employee responsible for creating and maintaining the account. The app has been developed and submitted by my freelance team (which consists of employees from countries such as Pakistan, India, Germany, and the United States). Over time, I have had to hire three different developers for the project (due to spam-related issues), two designers, three individuals for SEO and project optimization, and one assistant for managing day-to-day tasks.

The app has been developed independently and without the use of any repeated code or similarities to previous projects. However, I do not understand why my account is linked to another terminated account. Since I do not have much technical knowledge regarding account creation, programming, and the freelancing process, it’s possible that some error occurred during any of these stages. I kindly request your guidance in identifying any potential issues so that I can resolve the problem as quickly as possible.

I have invested a significant amount of time and resources into this project, and I am eager to see it launched on the App Store. I am asking for your support in helping me address this issue and ensure that the app can be officially published.

If you need any further information or documentation related to our project, I would be happy to provide it. We have worked hard to ensure the quality and uniqueness of the app, and we hope that we can resolve this issue swiftly.

Thank you for your time and assistance.

Best regards, Pouya Saberian

The forum is not the right place for such a request.

You should either

  • appeal in AppstoreConnect
  • contact support.

Good luck.

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

Guideline 4.3(a) - Design - Spam
 
 
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