Dear Apple Developer Support,
We are seeking clarification and assistance regarding the recent rejections of our app submissions, citing insufficient business ownership documentation.
We are a software company that builds white-labeled food ordering applications for restaurants. To comply with Apple's guidelines, we have provided signed authorisation documents from each restaurant owner, explicitly stating that we are permitted to submit and manage their branded apps on their behalf.
Despite submitting these signed agreements, the apps continue to face rejection. Given that the restaurant owners have formally authorised us to act as their representative, we would appreciate guidance on why these documents are considered insufficient and what additional documentation might be required.
We are submitting the apps under the accounts of the individual clients for whom they were designed. However, this approach presents significant operational difficulties for both us and our clients, including:
Inconsistent App Management: Requiring each of our 180+ restaurant clients to maintain their own Apple Developer accounts makes it nearly impossible for us to ensure that all apps receive timely updates. This includes critical security patches, feature enhancements, and bug fixes, which are essential for maintaining app reliability and user trust.
Compliance Issues: Many of our clients lack the technical expertise or resources to properly manage their developer accounts. This often results in expired memberships, incomplete account setups, or even suspensions, all of which prevent us from delivering necessary updates and jeopardise app performance.
Operational Overhead: The administrative burden of overseeing multiple developer accounts slows down our update process, creating inefficiencies that negatively impact our clients and their customers.
If possible, we kindly request that this matter be escalated to an Apple engineer or senior advisor who can help us find a path forward while ensuring compliance with Apple’s guidelines. Would be appreciated if someone can reach out to us.