I requested the Family Controls Entitlement last week and haven’t heard back at all. I’ve submitted the request three times now, but I haven’t received a confirmation, a case number, or even an acknowledgment that it was received.
I called Apple Support, but they said they have no visibility into the entitlement request process, which leaves me completely in the dark. I just want to know if my request is under consideration or not.
This is especially frustrating because I’ve had strong engagement on social media around my app, and I have stakeholders waiting for updates. Right now, I can’t send the app for review, and I can’t even distribute it via TestFlight to internal testers.
Honestly, I didn’t expect this kind of radio silence from Apple. Has anyone else experienced this when requesting entitlements?
I’m facing the same issue… I requested the Family Control Entitlement over a week ago. I’ve noticed that you have to request the entitlement for each target, so I hope both of my requests—submitted 10 hours apart—will be reviewed at the same time...
We’ve already made pre-sales, and our customers are waiting for our product. I reached out to Apple Support, but they couldn’t provide any help. Their response was:
"As another team handles all entitlement requests, we cannot provide you with any estimated time frames for a response or any processing times.
We also cannot confirm whether submitting an entitlement request on different days will cause delays.
We understand that you want to minimize or avoid downtime related to a pending request, but the review time for an entitlement request can vary depending on the request type."
I hope it gets processed soon, especially since we submitted the "simplest" request type, answering "no" to all additional questions. I'd also be curious to know how long others have had to wait recently.
