Apologies if this isn't tagged right but dev tools and services seemed the most appropriate since this is related to the workbench Ad Tester tool. I'm seeing a behavior where the preview link is not being generated. Specifically, I am seeing a POST request to the following URL consistently fail: https://iadworkbench.apple.com/adtester/api/v1/ads/previewLink?orgId=1127861
Variations/scenarios I have tried so far:
- All possible ad format choices on all possible devices
- All options for the placement type
- Both third party and uploaded creative sources
- Uploaded creative sources appear to be failing to upload as well
- A simple div with a "hello world" content fails as a third party creative source
- Multiple apple accounts
- I created a new account specifically to test if my primary apple ID was experiencing issues with this
- Multiple browsers
- I have tried multiple versions of Chrome/Firefox/Safari
- I tested with and without browser extensions to determine whether an extension was interfering or not
- Clearing session/local storage along with cookies
- I also created new profiles in browsers to verify that I was getting a fresh browser environment
In all of these cases, the API request to generate a preview link is consistently failing with a 500 error code. It's worth noting that the web preview option works, but this isn't a truly accurate test environment and can't be solely relied on when testing ad content.
I don't know exactly when this started happening as I have not used it in the last couple of weeks but I have used the workbench ad tester extensively in the past the same way I have been trying with my current test without issue. That coupled with the fact that the request for the preview link consistently fails in all of the test scenarios I've outlined above leads me to believe there is a problem with the API that is responsible for generating the preview links.