App submission

Question

Created 4d

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Hi, I'm looking for some clarification on an app I'm working on submitting that has been repeatedly rejected. App reviewers have already stated they cannot give me more clarification.

The Review I received:

Guideline 2.3.2 - Performance - Accurate Metadata We continue to notice that your app's metadata refers to paid content or features, but they are not clearly identified as requiring additional purchase. Specifically, your App Description references Close subscriptions but does not inform users that a purchase is required to access this content. Paid digital content referenced in your metadata must be clearly labelled to ensure users understand what is and isn't included in your app.

My description for App Store states: "Paid monthly subscription required for app use Subscription starts at $9.99 per month Subscription begins after 3 day free-trial and auto reknews monthly"

My UI: Screenshot 2025-04-06 at 1.43.48 PM.png

Thank you in advance, I appreciate any feedback

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Answer 1

darkpaw OP

3d

What does your app description say in its entirety? Give us the entire text so we can see what they're talking about. It might be that you're mentioning things available in the app, but it's not clear that everything requires a subscription.

Your UI also says, in grey text - which isn't immediately obvious: "A subscription is required to use VentWell and access all features." This suggests to me that some features don't require a subscription?

Not sure why you have that big "Monthly" button with the text saying, "3 days free, then $9.99/month" and immediately below it is the same text in grey. Any reason that needs to be there twice (plus the grey text at the top saying it in a slightly different way)?

On a separate note, does your description really say "Subscription begins after 3 day free-trial and auto reknews monthly"? If so, that's not how you spell "renews".

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