3.2.1 Business: Other Business Model Issues - Acceptable - concerning the Associated Domains Verification -

Question

antonkrivich OP

Created 1w

Replies 2

Boosts 0

Participants 2

We've been struggling for weeks to upload our app in the App Store, but we keep receiving the same rejection.

Here's the exact response from Apple:

"The app provides loan services but the domains listed on the app's Product Pages are still not clearly under your control or ownership. Since users may use these domains to contact you to request support, the domains used on the Product Page for loan apps must be under your control or ownership.

Update the Product Page metadata in App Store Connect to only include domains that are associated with Apple Accounts registered to your developer account."

The issue is that we've always listed the same domain that we used when registering our Apple Developer account. If you visit our website, the company name and address are clearly displayed in the footer.

We have already provided all the evidence that all the links in the developer's account are on our domain. We also provided evidence that this domain is ours. But it did not help.

We've tried asking for clarification, but we keep receiving the same generic response without any specific details.

This situation is extremely stressful for us.

Boost

Answer 1

App Review OP

Apple

5d

Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

0

Answer 2

antonkrivich OP

5d

Hello! I would like to thank you for your fast response, I received a response in App Store Connect quite soon after publishing this post.

However, I received another formal reply "The App Review Board determined that the original rejection feedback was valid. Your app does not comply with: 3.2.1(viii) - Business - Other Business Model Issues - Acceptable We continue to find the app continue to provide loan services but the domains listed on the app's Product Pages are not clearly under your control or ownership. Since users may use these domains to contact you to request support, the domains used on the Product Page for loan apps must be under your control or ownership."

I checked everything again and did not find a single reason for my application to continue to be rejected for this reason. Without clarifying information, I will not be able to change what I need. I see that everything is fine with me. But support is trying to convince me otherwise without explanation. I do not even have the slightest idea what you need from us. Proof that the domain is ours? Please, I provided it to you. Screenshots that all the links in the account are located on this domain? Please, I provided this information. Can anyone explain to me what the problem is?

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