We have developed an app called FastUP, which has been constantly reminding us of 4.3(a). We have uploaded the original evidence of the developed code and UI design drafts, but it still keeps giving us this problem. There will be no manual response and no consideration of our explanations. It always just reacts mechanically. This is a repetitive application. Could you please explain how to apply it repeatedly when our code is original and the UI is also original? Is it possible that there can only be one tool-type app in the AppStore? ？ Every time during the process of applying for the phone communication, we were told there was no problem, but they still gave us incorrect information and kept deceiving us. Is this not discrimination against us just because we applied for the Chinese voice phone service?
As a Chinese person, I feel that I have been discriminated against by Apple's review process.
I need an official reply from Apple as to why they have been targeting us all along.
Dear Apple Review Team: We are the developer team submitting our application for the first time. We are grateful to the Apple platform for providing this opportunity to showcase our product. Over the past few months, our team has worked tirelessly, developing this application from scratch to completion. We strictly followed Apple's development guidelines during the submission process. After each submission, we carefully addressed the feedback provided by the review team and continuously optimized and improved our application. However, when submitting this for review, we received a perplexing and puzzling rejection notice. The reason for the rejection was "junk software" and it also pointed out the "homogenization" issue. We have great doubts about this because the following facts clearly do not match the reason for the rejection: First release, and no user feedback: We highly value the user experience on the Apple platform. However, our application has not been launched yet and there is no user feedback. As a brand-new application, we haven't had the opportunity to interact with real users. How could it be judged as "junk software"? We hope your team can specifically explain how you made the decision to reject it based on this point. First development, strictly adhering to the review standards: This is our first submission for application review, and throughout the entire development process, our team has always strictly followed Apple's development guidelines and review requirements. We have been constantly optimizing functions and enhancing user experience, striving to provide valuable applications for users on the Apple platform through unique creativity and design. Therefore, being suddenly rejected with the reasons of "homogenization" and "junk software", we find it incomprehensible. No specific feedback or room for improvement was provided: In the received rejection notice, no clear explanations or examples were given regarding "homogenization" or "junk software", making it impossible for us to clearly identify the direction for improvement. We sincerely hope that your team can provide more detailed feedback to help us identify specific issues and ensure that our application meets the quality requirements of the Apple platform. The uniqueness and innovation of the application: Although there may be similar applications in the market, our team has been making every effort to ensure that our application has its own uniqueness and innovation. Through differentiated design and functions, we strive to meet the needs of different users. We believe that our application is valuable and compliant with the requirements of the Apple platform, and can provide users with a high-quality experience. Based on the above points, we request your team to re-examine our initial submission of the application and provide more detailed and specific feedback. We understand the strict requirements of the Apple platform for application quality, and are willing to make improvements based on your team's feedback. However, we expect to receive a fair and impartial review, rather than a rejection based on vague or unclear reasons. We are fully confident in our cooperation with the Apple platform and are looking forward to resolving the issues encountered during this review process as soon as possible, so that we can successfully launch our application. Thank you for taking the time to read our complaint letter. We look forward to receiving your reply as soon as possible. This is to, Respectful greetings!
Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.