Here’s the situation: The Apple ID originally tied to our ads account was locked months ago. We migrated everything else—App Store Connect, Developer access, etc.—to a new Apple ID, and all other services transitioned smoothly. We assumed Apple Ads would follow suit, but nope.
About a month ago, we tried to access Apple Ads to pause our campaign and realized we were locked out. Since then, we haven’t been able to access Apple Ads at all. We can’t pause or modify our active campaign, which is now running (and charging us) against our wishes. Attempts to create a new account with our current credentials have failed, but our access to all other Apple services is totally fine.
We’ve tried every support avenue: • Developer Support (no resolution) • 1-800-MY-APPLE (no resolution) • The “Contact Us” form for Apple Ads (form won’t load, or throws an error when it does)
We’re at a loss. We’re being charged for a campaign we can’t control, and support channels are a dead end. Has anyone found a way out of this mess, or have advice on how to get Apple to actually respond? Any help or war stories appreciated.