Review rejected for the 3rd Time

App Store Distribution & Marketing App Review
Manjot2799
Manjot2799 OP
Created 3w
Replies 3
Boosts 0
Views 122
Participants 2

Hi All,

I am submitting my first app to App Store but unfortunately, it has been rejected 3 times in a row. Every time , same reason 2.1 App Incompleteness.

My app requires login via phone number and OTP and i have provided all the demo details required for creating an account but their response is same every time that they cannot login. No error detail has been shared by the review team.

The screenshot suggests that Device is not connected to Internet and i have mentioned in instructions to use a stable internet connection I have tested the app on 2 iPhones and 1 iPad and found no such issue. My server has not received any login request as well to verify if they tried logging into the app.

Please suggest what i can do in this scenario or any specific reason that the problem is just with them and not with any of my testers

Thanks.

Replies  3
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Apple Staff, App Review
App Review OP
Apple
3w

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

  • Provide specific reasons why you believe your app complies with the App Review Guidelines.
  • Submit only one appeal per rejection.
  • Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

0
Manjot2799
Manjot2799 OP
3w

@App Review Already did. Got no response. I am not able to track my appeal as well.

Faced 4th rejection today stating connectivity issues. There is proper handling of such problems in the app saying no internet connection. And it requires internet to operate. Same thing has been mentioned in Notes also, yet the testers are testing without internet and rejecting the app without second thought :(

0
Manjot2799
Manjot2799 OP
2w

Recent Update: the app passed completeness checks yesterday, submitted a new review with privacy related changes, faced a failure at “No Internet Connection “ again.

Please share what could be the potential reasons of such random connectivity issues?

0
Review rejected for the 3rd Time
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