I'm looking for advice or anyone who's experienced similar delays with nonprofit developer account enrollments.
Timeline:
In mid-September, we had some initial email validation issues during our nonprofit organization enrollment. Senior Advisor Kevin (case 102691832489) resolved those issues and cleared us to continue enrollment on September 16-17.
We continued immediately on September 17th, and our status changed to "Your enrollment is being processed" with enrollment ID UH4UT85YS3. It's now been 28 days with no status changes, no requests for additional information, and no timeline.
Follow-up attempts: I've called support three times (Sept 19, 26, and Oct 7). Each time I was told the application is "with a separate department they can't contact." They created additional cases but couldn't provide any updates or access to the reviewing team.
Questions for the community: Is 28 days normal for nonprofit enrollment processing after continuing? Has anyone found a way to get status updates when regular support can't access the reviewing team? Is there a specific escalation path for nonprofit accounts that differs from standard enrollments?
We're a 501(c)(3) church launching an app for a capital campaign, so the delay is starting to impact our timeline. Any insights or experiences would be greatly appreciated.
Details:
Enrollment ID: UH4UT85YS3 Organization Type: Nonprofit 501(c)(3) Continued enrollment: Sept 17, 2025 Current status: "Your enrollment is being processed"
Thanks in advance for any guidance.