TestFlight Internal Tester can't download the app, can't submit for External tester

I have a problem with my client's account.

I can't let internal testers download a test build from TestFlight. When they want to install there's this 2 alert popping up:

"The requested app is not available or doesn't exist"

This problem happens on both the app that is not published yet, and the app that is in Appstore already.

I checked and there's no any pending agreement.

Another problem is when I try to submit the build for External tester review it shows the error message (that doesn't really helping at all) like this:

TestFlight Internal Tester can't download the app, can't submit for External tester
 
 
Q