iPhone is throwing an error when starting Apple Tap to Pay transaction (other iPhones using the same merchant account working as expected) Error:
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 13.)
We have tried full factory reset on the iPhone multiple times but still having the same issue. As mentioned issue is specific to one iPhone and other iPhones attached to the same merchant account have no issues taking Apple Tap to Pay transactions.
Given the error is unknown / not documented, is it possible to get an explanation of what does error 13 means or what is causing it so we can troubleshoot accordingly?
Full logs:
readCancelled
readyForTap
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 13.)
readCancelled
readyForTap
readCancelled
readyForTap
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 13.)
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 13.)
readCancelled
readyForTap
readCancelled
readyForTap
updateProgress(100)
updateProgress(99)
updateProgress(98)
updateProgress(96)
updateProgress(95)
updateProgress(94)
updateProgress(93)
updateProgress(92)
updateProgress(91)
updateProgress(90)
updateProgress(89)
updateProgress(88)
updateProgress(87)
updateProgress(86)
updateProgress(85)
updateProgress(84)
updateProgress(82)
updateProgress(81)
updateProgress(80)
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updateProgress(78)
updateProgress(77)
updateProgress(75)
updateProgress(74)
updateProgress(73)
updateProgress(72)
updateProgress(69)
updateProgress(68)
updateProgress(67)
updateProgress(66)
updateProgress(65)
updateProgress(64)
updateProgress(62)
updateProgress(60)
updateProgress(59)
updateProgress(58)
updateProgress(57)
updateProgress(56)
updateProgress(55)
updateProgress(54)
updateProgress(53)
updateProgress(52)
updateProgress(48)
updateProgress(47)
updateProgress(45)
updateProgress(44)
updateProgress(43)
updateProgress(41)
updateProgress(40)
updateProgress(39)
updateProgress(37)
updateProgress(36)
updateProgress(34)
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updateProgress(32)
updateProgress(31)
updateProgress(30)
updateProgress(25)
updateProgress(22)
updateProgress(19)
updateProgress(18)
updateProgress(17)
updateProgress(15)
updateProgress(14)
updateProgress(13)
updateProgress(12)
updateProgress(10)
updateProgress(9)
updateProgress(8)
updateProgress(7)
updateProgress(5)
updateProgress(4)
updateProgress(3)
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
readCancelled
readyForTap
readCancelled
readyForTap
readCancelled
readyForTap
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
notReady
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
readCancelled
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
readCancelled
readyForTap
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
readCancelled
readyForTap
readCancelled
readyForTap
readCancelled
readyForTap
readCancelled
readyForTap
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
readCancelled
readyForTap
userInterfaceDismissed
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
readCancelled
readyForTap
Card reading failed due to unknown error: The operation couldn’t be completed. (ProximityReader.PaymentCardReaderSession.ReadError error 12.)
userInterfaceDismissed
readCancelled
readyForTap
readCancelled
readyForTap
