Unable to renew developer program because there is no renew button

We're unable to renew our developer program with apple because there is no renew button shown to us, neither on the website, mac app nor ios app.

We followed the instructions shown to us on the app connect page on how to renew it. but when where they're saying there should be a renew button, there is none or anywhere else.

How are we suppose to renew? Raised this with a support ticket but haven't received any reply, case ID: 102733260138

How to get this resolved? We don't get any "phone call" option on the support page either.

Unable to renew developer program because there is no renew button
 
 
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