Appeal Submitted But Not in System - Yet App Being Reviewed?

I'm experiencing a confusing situation and need guidance.

SITUATION:

  • Oct 12-15: Rejected 3 times with identical automated message (4.3a)
  • Oct 15: Submitted appeal (saw "Successfully submitted")
  • NO confirmation email, NO case number in "My Requests"
  • Oct 23: Status inquiry → no response

HOWEVER:

  • Oct 18 & 22: US-based IP addresses systematically tested my app (confirmed in GA4)
  • Clear reviewer activity pattern in analytics

QUESTION: How can my app be under review if the appeal isn't in the system?

Possible explanations:

  1. Appeal WAS received but UI bug prevents me from seeing it?
  2. Automatic re-review process separate from appeals?
  3. Submission failed but triggered something else?

What should I do:

  • Should I resubmit the appeal?
  • If the appeal was properly received and is under review, should I wait?
  • Is this a known system issue and normal behavior?

Any insights appreciated. I don't want to disrupt an active review by resubmitting, but I have no record of my submission at all.

My App id is 6753706909

Thanks for any advice.

Answered by App Review in 863949022

Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Accepted Answer

Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

I have reviewed the response in App Store Connect.

While the wait was longer than expected, I'm pleased that the issue has been resolved.

Thank you for your assistance.

Appeal Submitted But Not in System - Yet App Being Reviewed?
 
 
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