- Device type: iPad Air 11-inch (M3)
- OS version: iPadOS 26.0.1
Summary: Login is working in all my devices. Login is not working during AppReview
Details: I am working in India. Since 2 weeks I am submitting my iOS app in review. I have provided credentials for sign-in. But AppleReviewTeam are getting Error in Login page only.
Same credentials are working in My iPhone, Friends's iPhone, Simulators and all devices. I have also tried using VPN with US, and other locations. I am able to login successfully every single time.
I tried to check logs in our backend. But there are no logs on time of Review and Error at AppleReview. It means app is not even able to contact backend.
We are not using any Geo-Restriction as well. I asked for further details like Ip-address range to check if AWS has added their address in blocklist. AppStoreReviewer won't provide any detail about their VPN.
How am i supposed to troubleshoot this issue ? If someone has faced similar kind of issue Your help will be appreciated. Thanks in advance.