Subscribe screen - Rejection - Guideline 2.1 - Information Needed

Question

Created 2d

Replies 4

Boosts 0

Participants 3

Hello everyone, quick question. I have an app with subscriptions that limit some functionality until you subscribe.

The app detects if you have an active subscription and if you do not, when choosing a functionality that is behind the paywall, you get redirected to the upgrade screen where the subscriptions are located.

The reviewer replied "We have started the review of your app, but we are not able to continue because we cannot locate the in-app purchases. To help us proceed with the review of your app, please reply to this message providing the steps for locating the in-app purchases in your app."

I think the issue is that the app was tested before by the review team with a sandbox account, and now the app is not displaying that upgrade screen anymore because it detects that sandbox account as having an active subscription. And now the reviewer can't get to that screen anymore.

Has anyone encountered this type of issue in the past? If you erase purchase history from that particular sandbox account, you log out and log back into the sandbox account it works, but I'm not sure if the reviewers do that.

Boost

Answer 1

Claude31 OP

2d

You should reply to reviewer with this explanation.

But, can't you delete this active subscription in your back office ?

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Answer 2

radu_me OP

2d

I think i found the problem. The subscription status was not checked every time, it was using old cached data. So even if you canceled it on sandbox, you still wouldn’t have seen the upgrade screen the reviewer was talking about. Indirectly the rejection kind of found a bug. With the current implementation a user could cancel the subscription and continue to use the app indefinitely.

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Answer 3

App Review OP

Apple

2d

Thank you for your post. We're investigating this currently. A representative from App Review will contact you to provide further assistance. If you continue to experience issues during review, please contact us.

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Answer 4

radu_me OP

2d

@App Review Thanks, I don't know if that's necessary, if someone from the review team has a couple of spare minutes that would be nice, but like I said in the reply above, I think i found the issue. Hopefully that is what the reviewer meant when they said they can't get to the in app purchases screen and it's not something else. I have resubmitted the app and we'll see if the issue is fixed once they reivew it again.

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