I’m running into a problem with my Apple Developer enrollment and I’m hoping someone here has dealt with something similar.
Initially, I attempted to enrol as a company. That turned out to be a mistake because Apple couldn’t retrieve my correct DUNS number, even though it was properly created in Australia. After two weeks without any reply from the email support team, we called Apple Support directly and were advised to enrol as an individual first and later convert the account to a company. At that point, it felt like the only option.
Only afterwards did we find out that converting the account will disable it during the process, meaning we lose the ability to publish updates, including critical bug fixes, right at the start of our project. That’s obviously not workable.
We’ve called support multiple times, but they can’t see the progress of the case or give us any estimate. Meanwhile, we’ve already provided everything requested:
- DUNS creation documents
- Official company registration papers
- ID verification
And now we’re stuck. The app is ready, the next release is pending, and we have no clarity on timelines or what else we can do.
Has anyone been through this? Any advice on how to move this forward would be appreciated.