Hello,
I’m seeking help regarding an App Review situation that has become increasingly difficult to resolve. Our app has been in review since July 29, and despite multiple rounds of communication, detailed explanations, updated builds, and full implementation of all required changes, the review process continues to stall without clear feedback.
Most recently, we received new review questions regarding the External Purchase entitlement and the “Notify Me When Open” feature. We provided a detailed explanation addressing each point, including clarification that:
All digital purchases, including Online Groups, use the StoreKit External Purchase API.
The External Purchase Modal Sheet appears before every purchase flow.
The “Notify Me When Open” feature does not initiate or bypass a payment flow; it only notifies users when a time-scheduled course becomes available, after which the user proceeds through the standard StoreKit External Purchase Modal Sheet.
After submitting these explanations, our app returned to the “In Review” state. However, it has now remained there for five consecutive days, again with no further questions or updates. When combined with the previous review cycles, the total delay is approaching five months.
This extended review period is causing significant challenges for our service, as users have been unable to access essential updates and continue facing issues in the outdated version of the app.
Has anyone experienced a similar situation where the review remains stuck even after addressing all feedback and providing the required materials? Is there any additional way to escalate or request deeper assistance beyond the standard channels?
Any guidance or shared experience would be greatly appreciated.
Thank you.
