Hello everyone,
I’m looking for guidance regarding my app review timeline, as things seem unusually delayed compared to previous submissions.
My iOS app was rejected on November 19th due to AI-related policy questions. I immediately responded to the reviewer with detailed explanations covering:
Model used (Gemini Flash 2.0 / 2.5 Lite)
How the AI only generates neutral, non-directive reflective questions
How the system prevents any diagnosis, therapy-like behavior or recommendations
Crisis-handling limitations
Safety safeguards at generation and UI level
Internal red-team testing and results
Data retention, privacy, and non-use of data for model training
After sending the requested information, I resubmitted the build on November 19th at 14:40.
Since then:
November 20th (7:30) → Status changed to In Review.
November 21st, 22nd, 23rd, 24th, 25th → No movement, still In Review.
My open case on App Store Connect is still pending without updates.
Because of the previous rejection, I expected a short delay, but this is now 5 days total and 3 business days with no progress, which feels longer than usual for my past submissions.
I’m not sure whether:
My app is in a secondary review queue due to the AI-related rejection,
The reviewer is waiting for internal clarification,
Or if something is stuck and needs to be escalated.
I don’t want to resubmit a new build unless necessary, since that would restart the queue.
Could someone from the community (or Apple, if possible) confirm whether this waiting time is normal after an AI-policy rejection? And is there anything I should do besides waiting — for example, contacting Developer Support again or requesting a follow-up?
Thank you very much for your help. I appreciate any insight from others who have experienced similar delays.