URGENT: App rejected for "manual check-in" requirement not in Guidelines 5.1.2 — built feature anyway, still waiting (APP LAUNCH, BANGKOK dependency

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Created 3d

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Our solo traveler safety app has been rejected multiple times; for random reasons. Latest rejection demands "manual check-in each time" for location display — this requirement doesn't appear in published Guidelines 5.1.2 or 5.1.5.

BUT!! We built the feature anyway: users invisible by default, must tap Check In to appear on map, auto-expires 24hrs. Submitted video proof, screenshots, detailed notes. Age rating set to 18+. (its not even adult but we did it anyway as to match our own policy) Comparable apps (Couchsurfing, Life360, Snap Map) approved without this requirement. Time-critical: investor meetings Bangkok Dec 11, flight Dec 10 11pm GMT - 15 months development. UK registered company.

Has anyone dealt with unpublished requirements being applied inconsistently? Any advice appreciated - I cant get through to dev/app review team or senior advisors. And lovely call handlers in cork tried his. best but cannot do anything - ive not slept for near 24 hours due to unknown reasons - some minor make sense, and other just made - but we covered it anyway; im not sure what to do??? HELP

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Answer 1

SoloBudd OP

2d

hi we hoping is it Ireland comes through helps! Us! ... someone got in this time but unlucky with duplicate numbers, Hope you still there!!

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Answer 2

SoloBudd OP

2d

Guys pls! East Coast - someone. Flight in 48 hours. Built every feature requested including manual check-in system that isn't even in the published guidelines again it's over 15M of dev work in the bin! We're a registered business. Investor meetings depend on this, partnerships but also our target market initial. If any Apple employee sees this - pls, please look at our submission. We've exceeded every requirement. Video proof, screenshots, everything documented. App ID: 6742558238 Any help appreciated! You have my details I permit you to call and email or whatever you need to do; I consent. Thank you. Neil Saeed

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Answer 3

App Review OP

Apple

2d

Thank you for your post. If you disagree with the outcome of the review, we recommend submitting an appeal to the App Review Board. When filing your appeal, make sure to:

Provide specific reasons why you believe your app complies with the App Review Guidelines.
Submit only one appeal per rejection.
Respond to any requests for additional information before submitting an appeal.

Once you have submitted the appeal we can escalate it to the App Review Board for review. The App Review Board will contact you directly as soon as they've completed their investigation.

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