My app's Custom Product Page (CPP) submission has been stuck in "Waiting for Review" since its initial submission on November 28th, for over two weeks now.
Key Timeline and Troubleshooting:
Initial Wait and Self-Check: Initially thought it was a normal queue, but there was no progress after several days.
Comprehensive Troubleshooting: I have confirmed:
Developer account agreements and tax status are normal/valid.
This CPP is associated only with the live, published version of the app and is not linked to any pending new version.
There are no "Issues to Resolve" prompts in the App Store Connect backend.
Attempted Standard Solutions: I have tried "Withdraw and Resubmit" multiple times. The operation completes successfully, but the status always reverts to "Waiting for Review" and never progresses to "In Review".
Contacted Official Support: I have reported this issue multiple times through the App Store Connect "Contact Us" form and via email, explaining the suspected technical fault. However, I have not received any substantive feedback.
My Core Question: Could this possibly indicate that my account or this specific CPP submission has encountered some rare "lock" or data synchronization failure within the backend system?
