Hi there.
I work for a company that develops a SaaS service. Users have to register before using the SaaS as all the data they save in the application must be linked to their account. Why that? Because it is a multi-platform SaaS currently running on web and Android, so, the user must have access to his/her contents on every platform he/she intends to use. Also, some features depend on our back-end system to process the data and return an analysis based on them.
That said, Apple is rejecting our app claiming that we should not require the user to register an account before purchasing a subscription. The problem is: how can the user store their data in our servers without an account? We do offer a free tier account, but the users must be logged in to have access to their data and have the analysis performed by the back-end service.
Does anybody have gone through a similar issue? I need clarifications on how to solve this.
Thanks in advance.
