Hello Apple Developer Community,
I'm encountering a persistent issue with my App Store Connect account where the bank account is stuck in "Processing" status, preventing me from fully activating the Paid Apps Agreement. This has been ongoing for several weeks, and despite following all recommended steps, including resubmitting tax forms, there's no progress, also contacting support who promise to reply in 48 hours but never do. This is urgent as I have 19,000 customers waiting for the app to launch, and the delay is causing significant business impact. I'm hoping someone here has experienced something similar and can offer advice, or perhaps Apple support can chime in to expedite. Account Details:
Organization: Prosperity Bliss PTE Limited (Singapore-based PTE Ltd) Address: 2 Venture Drive, #19-21 Vision Exchange, Singapore, WILAYAH PERSEKUTUAN 608526 Account ID: 93410065 Agreements: Free Apps and Paid Apps Agreements are listed as Active (effective Dec 17, 2025 – Apr 18, 2026), but Paid Apps seems blocked due to banking. Bank Account: PROSPERITY BLISS (8256), Singapore, SGD currency, USD royalties. Tax Forms (all submitted Dec 15, 2025): U.S. Certificate of Foreign Status of Beneficial Owner: Active U.S. Substitute Form W-8BEN-E: Active Singapore Tax Questionnaire: Complete (resubmitted today, Dec 19, 2025, to try update the system)
Issue Description: Initially, there was a yellow banner saying: "Your banking updates are processing, and you should see the changes in 24 hours. You won't be able to make any additional updates until then." This appeared weeks ago when I first added the bank details. Even after submitting all tax forms on Dec 15, the status remains "Processing," and the banner persists. I can't edit or add anything else in the Banking or Tax sections due to this lock. Steps I've Tried:
Submitted all required tax forms on Dec 15, 2025 – they show as Active/Complete. Resubmitted the Singapore Tax Questionnaire today (Dec 19) as a potential fix, but no change yet. Logged out/in, cleared cache, tried different browsers/devices – no luck. Contacted Apple Developer Support via the web form (under Agreements, Tax, and Banking) multiple times over the past week – submitted tickets with screenshots and details, but no responses so far. Attempted phone support using regional numbers (+65 numbers for Singapore/Asia-Pacific), but got routed to general customer support instead of developer-specific. Requested a callback through developer.apple.com/contact/ – still waiting.
From what I've read online (e.g., similar issues on Reddit and Apple Discussions), this seems like a common backend glitch, especially for non-US accounts, where the system gets into a loop (banking waiting on tax, but tax is done and locked by banking processing). Official docs say it should resolve in 24 hours, but it's been far longer. Has anyone else with a Singapore or international business account faced this and resolved it? Did you have to escalate to a specific team, or is there another workaround? Any tips on getting a faster response from support? I've attached screenshots of the Agreements page, Bank Accounts section (showing "Processing"), and Tax Forms for reference. Thanks in advance for any help – this is holding up my app distribution! Best, Frederik