No response for over 3 weeks from apple entitlement team

I have an open NFC Value-Added Services entitlement case (17370116) with Apple Wallet Entitlements.

My request was acknowledged, information provided, but the case appears to have been split into duplicates and stalled.

Is there a way to have the case consolidated and routed back to the Wallet Entitlements team?

No response for over 3 weeks from apple entitlement team
 
 
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