TestFlight builds expired across multiple apps; new builds cannot be installed (“Requested app is not available or doesn’t exist”)

App Store Distribution & Marketing TestFlight TestFlight

Pennyfea OP

Created Jan ’26

Replies 37

Boosts 3

Views 2.7k

Participants 20

Hi,

I’m experiencing a TestFlight issue affecting multiple apps in my account.

Issue summary:

• Several TestFlight builds across all of my apps expired at the same time.

• After uploading new replacement builds, neither I nor my testers are able to install them.

• Installation fails with the message: “Could not install {App Name}. The requested app is not available or doesn’t exist.”

• The build shows as processed and available in App Store Connect.

• Testers are already invited and active.

• No redeem code is required.

I am seeing the same issue on my own device as well.

What I’ve tried:

• Uploading new builds (incremented version + build number).

• Confirmed builds are visible and available in App Store Connect.

• Removing and re-adding testers.

• Logging out of the app.

• Deleting the app from the device.

• Restarting the device.

• Reinstalling directly from TestFlight.

• Restarting TestFlight.

Despite this, installation consistently fails with the “requested app is not available or doesn’t exist” error.

Expected behavior:

• New TestFlight builds should be installable once processed and available.

• Testers (and the developer) should be able to install directly from TestFlight.

• Expired builds should not block installation of newly uploaded builds.

Additional context:

• This started immediately after multiple TestFlight builds expired across my apps.

• All affected apps were previously installing and testing without issue.

• Apple Developer Support has been contacted, but I wanted to check whether others are seeing the same behavior or if there is a known workaround.

Has anyone else encountered TestFlight builds becoming unavailable across multiple apps at once, or an install failure after replacing expired builds

DovydasJakstas OP

Same issue, with device-side evidence. Team ID UJ83XWKNFQ, Feedback FB24471051.

Same sequence: builds across multiple apps expired far earlier than 90 days, and every build uploaded since fails to install.

My error string differs slightly — Console shows failureReason: Error Downloading Install Data, terminalReason: 1, fullError: (null) — but it may be the same underlying failure.

A sysdiagnose taken immediately after a failed install shows MobileInstallation is never invoked: no entries for my bundle ID anywhere in mobile_installation.log, while App Store installs of other apps on the same device succeed minutes earlier. The payload never reaches the device.

Reproduced on two devices, two Apple IDs, Wi-Fi and cellular, fresh builds across multiple apps. Certificate valid and freshly installed, membership active, availability all regions.

Norgik OP

@DTS Engineer Here is my Feedback report for the same issue as well: FB24450198. I have also updated the report with the affected App IDs for both Sykkylv1 and Bølge. Thank you.

ahmedebaid OP

@DTS Engineer this is a new issue for a different app - FB24489716

pclslopes OP

@DTS Engineer still no evolution on the FB ticket, unfortunately. Is there any idea when they will be looking at this? searching online gives the idea this happens from time to time to devs and only apple can fix it.

erkanozsoy OP

Same issue here. Team ID: 9PJ9T53NSV.

I tested with TWO completely different apps:

RouteCast (Flutter, Apple ID 6802804674) — builds 6, 7, 8, 10
ErkanTestApp2026 (native Swift Hello World, Apple ID 6804722287) — build 1

Both fail with "The requested app is not available or doesn't exist." Multiple devices tested (iPhone 13 iOS 26.6 + friends' devices, no MDM).

Apple Support Case: 20000141592306. No response yet.

This confirms it's an Apple backend issue, not app/framework-specific.

kricke OP

Yet another example, a new app for internal testing in TestFlight.

Apple support case: 20000145993640
Apple ID: 6800493267

Works perfectly fine when installed via Xcode.

DTS Engineer OP

Apple

14h

@kricke

Thanks for the post, any chance you filed a bug and you have an FB number?

Albert  WWDR

DTS Engineer OP

Apple

14h

@Namregah Thanks for the bug, please make sure you upload the sysdiagnose as well to follow the screenshot for the team to have actionable items to review.

Thanks

Albert  WWDR

kricke OP

12h

@DTS Engineer

Here is the FB number: FB24508779

I actually tried to upload yet another app today ready for internal testing. The exact same issue occured. These are the only two apps I have in Testflight, can it be something related to my account? Thanks for looking into it!

DTS Engineer OP

Apple

11h

@kricke Thanks for the FB number. I'm not in the TestFlight team so I do not know if is related to the account. But your bug filed is being routed to that team so they can answer to you privately using the Feedback Assistant.

You can see the status of your feedback in Feedback Assistant. There, you can track if the report is still being investigated, has a potential identifiable fix, or has been resolved in another way. The status appears beside the label "Resolution." We're unable to share any updates on specific reports on the forums.

For more details on when you'll see updates to your report, please see What to expect after submission.

Albert  WWDR

kricke OP

10h

@DTS Engineer

Thank you so much Albert, really appreciate your quick response here. I will keep on eye out for any status changes in the Feedback Assistent. Have a nice day!

mycra OP

@DTS Engineer Getting the same issue as well FB24514246 Both my apps TestFlight builds getting Expired way before the 90 days. Started noticing it yesterday.