I’ve honestly never received service this bad from a company and I don’t say that lightly. This is the worst support experience I’ve ever had.
I’m trying to enroll in the Apple Developer Program, but I’m stuck in a loop that has been going on for months:
The Apple Developer app repeatedly fails during identity verification and tells me there’s an issue.
When I contact support, they tell me they’ll email me instructions.
The email says: “Please use the Apple Developer app to enroll.”
I reply saying: “I did. It doesn’t work. The verification fails.”
And the response is again: “Use the Apple Developer app.” Over and over, with no actual troubleshooting or escalation.
This is not a user-error situation — I’m following the instructions exactly. I need someone to look at what’s happening on Apple’s side (verification/enrollment status) and give a real resolution path, not the same copy-paste response.
Details:
Country/Region: [your region]
Devices tried: [iPhone model + iOS version], [Mac model + macOS version]
Exact error message shown in the app: [paste here]
Support case number (if relevant): 102784352083
What I’m asking:
Can Apple reset/clear my enrollment/verification state so I can retry cleanly?
Is there an official fix for this verification error?
Is there an alternative way to complete enrollment if the app keeps failing?
Can this be escalated to the enrollment/identity verification team?
Again: I’ve never experienced support this bad from any company. I just want to enroll and pay — but I’m blocked with no real help.