Hi everyone, I'm reaching out in hopes of getting some guidance on a persistent App Store review issue that I've been unable to resolve despite multiple submission attempts over the past few weeks.
The situation: My app has been rejected several times because reviewers report being unable to log in during the review process. With each rejection, I've provided:
- Detailed step-by-step login instructions
- Valid testing credentials
- Demo videos showing the complete login flow
However, the rejections continue with similarly vague feedback, and there's no indication that the materials I'm providing are being reviewed or considered.
My concern: I'm genuinely at a loss for what else I can provide to help the review team successfully test the app. The lack of specific feedback about what isn't working makes it impossible to address the actual issue. I've demonstrated that the login process works as intended, but I can't seem to get past this roadblock.
Has anyone experienced something similar? Are there any additional steps or formats for providing test credentials that might be more effective? At this point, I'm willing to try anything to move this forward.
I appreciate any insights or suggestions you might have.
Thank you!