Hi, Our app (Tenkobo) received a rejection notice after review due to the fact that we use Gemini AI since 3 builds ago.
Since then, we have been improving the disclosure of the data we collect, explicitly stating all the data, introducing a new feature that checks granular consent and syncs consent state for the user to the backend, and controls for whether to send to the Gemini API service for that feature depending on consent state for the user.
Moreover, this feature is a premium add-on to a module that already does most things locally on the device and sends to our cloud infrastructure to allow storage and sync when users use multiple devices. It is a multi-platform app.
However, despite every improvement, we keep getting the same Rejection reason that "The issues we identified still need your attention. I have asked for help or even that the rejection reason be more specific, but nothing. I have send pictures, and in this last rejection about 8 hours ago, I had to reply with a video showing that what they are asking for is already there.
Why does the system work like this? It is frustrating, especially if a development team needs to be guessing how much is too much. We feel we are now close to removing the feature completely out of frustration, and it is very useful feature for our users based on the feedback we received from the android users (the android app has been live since about 6 weeks ago.)
Please, what else can we do? We have requested a review meeting with App Review, the entire product plans are now on the verge of being irredeemably disrupted, and the company could go bankrupt just because our reviewer does not deem it fit to tell us exactly what they are expecting to see.
Anyone with experience in this area should kindly provide some advise on what to do now.
Thank you.
Thank you for your post and appeal. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.
