Apple Developer Program payment completed but membership not activated

Question

Created 8h

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Hello everyone,

I’m looking for some guidance to see if anyone has experienced a similar issue with the Apple Developer Program membership.

About one week ago, I completed the payment for the membership. I received an email with the subject:

We’re processing your order Wxxxxxxxxxx

That email included the order details and cost, and shortly after that, I also received the CFDI invoice for the payment, so the charge appears to have been completed successfully.

However, up to now:

I have not received any membership confirmation email
The membership does not appear under Subscriptions in my Apple ID
It is not active in the Apple Developer app
On the Apple Developer website, I still see the usual message as if the membership was not purchased: “Purchase your membership to continue your enrollment. Buy today”

I understand Apple mentions that the purchase may take up to 48 hours to process, but it has now been more than a week with no changes.

Has anyone else encountered this situation? Is it normal to receive the invoice but not have the membership activated? Would you recommend contacting Apple Developer Support at this point?

Thanks in advance for any help or shared experiences.

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Answer 1

Namdrew OP

7h

I’m experiencing the same issue.

I initially submitted a request about two weeks ago but haven’t received any response. I completed the Apple Developer Program payment, received the “We’re processing your order” email and the invoice, but the membership is still not active anywhere (Apple ID subscriptions, Developer app, or the Developer website).

After waiting several days with no update, I made another payment just to be safe and later confirmed that I was charged twice. Even with that, the enrollment status hasn’t changed.

At this point, I’ve contacted Apple Developer Support and am waiting for an update on both the enrollment status and a refund for the duplicate payment. If you haven’t reached out to support yet, I’d recommend doing so — this doesn’t seem to resolve itself automatically once it’s past the 48-hour window.

Would be curious to hear if anyone has seen this eventually resolve without support intervention.

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Answer 2

Antonetta OP

1h

Yes, I have encountered this situation as well.

The payment was taken immediately.

The Apple Developer website still said "Purchase your membership..." as if it was not purchased.

It took Apple a week to get back to me. They are still processing my application now. Hopefully things will progress soon.

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