Hi, I’m trying to understand the correct process for Apple Developer Program organization enrollment when identity verification cannot be completed due to an outdated passport photo.
Based on our last communication, I believe the enrollment was paused/declined because my passport photo didn’t match my current appearance (I’m assuming this because the last communication we had was specifically about my passport photo). I have since obtained a new passport with an updated photo.
Timeline for context:
• Jan 9: My enrollment was put on hold / could not proceed after ID verification.
• Jan 12: I applied for a new passport with an updated photo.
• After receiving the new passport, I followed up to provide the updated ID, but I’m not sure what the correct next step is in the enrollment workflow.
Could you please advise the recommended way to proceed?
• Should I submit a new organization enrollment, or can the existing one be re-opened/continued? I couldn’t find a way to resubmit/continue the existing enrollment from my side.
• What is the proper channel to submit the updated ID again (for example, via the file-upload link or another path)?
• If there is a standard escalation path for enrollment/verification cases, what is the best way to follow it?
We’ve completed our testing and preparation on other platforms, but we haven’t been able to complete the iOS side due to this enrollment issue, which is blocking our overall product launch.
I’m sure you’re handling a very high volume of enrollment requests from all over the world every day. We’re a small/new team and we’ve been working on this for a long time, so any guidance on the correct process would be greatly appreciated.
Enrollment ID: K5WNDGXN9T
Thank you.