Hello everyone,
We are currently facing a pending termination notice under Guideline 3.2(f) and are trying to better understand the root cause so we can ensure full compliance.
Brief timeline:
Feb 4: Our in-app events were rejected → we removed them immediately
Feb 6: After the Guideline 1.2 update, our account received a pending termination notice
We submitted appeals but continue to receive generic responses without specific details
We proactively removed all instant/random video matching functionality and submitted a fully updated build
The new build has been in “Waiting for Review” for ~10 days
Current challenges:
We cannot clearly identify what triggered the 3.2(f) determination
Multiple call requests have not received a response
Contact options with App Review in App Store Connect appear disabled
Our goal is simply to understand the concern and ensure full compliance with the App Store Review Guidelines.
If anyone has experienced a similar situation or can share guidance on how to get clarity from App Review, we would greatly appreciate your insights.
Thank you in advance for any help.