Hello,
I am trying to transfer the Account Holder role to a different person on our team, but I am stuck in a loop. Despite the recipient being an active Admin on the team for some time, their name does not appear in the "Choose a Candidate" dropdown menu on the Apple Developer website.
Here is our current setup and what we have tried:
- Recipient Role: The person I am transferring to is already an Admin (verified in Users and Access).
- Security: 2FA is enabled and active on the recipient’s Apple ID.
- Account Type: This is for an Organization/Company membership.
- The Issue: When I (the current Account Holder) go to Membership Details > Update Your Information > Transfer Account Holder Role, the candidate list is empty or does not show this specific Admin.
- We have investigated the Identity Verification requirement, but hit a dead end:
- The recipient logged into the Apple Developer app on an iPhone (signed into the same Apple ID and primary iCloud account on the device).
- In the Account tab, there is no "Verify Identity" button visible.
- The options visible are only: Create Profile, Notifications, Enroll Now, and Sign Out.
- We have already tried "Create Profile," but it did not trigger an ID scan or resolve the visibility issue in the transfer list.
Questions:
Does the recipient need to click "Enroll Now" and start a $99 membership application just to trigger the identity verification, even if they are joining an existing organization?
Could the use of a personal email domain (@hotmail.com) for the Admin Apple ID be filtering them out of the "Candidate" list for an Organization account?
Are there any specific steps to "force" the Identity Verification button to appear in the app for an existing Admin?
Any guidance on how to get the Admin's identity verified so they appear as an eligible candidate would be greatly appreciated.