Hello,
I’m currently experiencing a major issue while migrating my Apple Developer account from an Individual account to an Organization account.
The migration process has been ongoing for more than 3 weeks, and during this transition:
My app release is delayed.
I am unable to submit updates.
I also cannot use the old (individual) account normally because it appears to be locked in this transition state.
This situation is critically affecting our product launch timeline.
We already provided all requested documentation, including D-U-N-S verification and company details. However, the account status remains in transition, and no clear timeline has been provided.
My main concerns:
Is it normal for this migration to take more than 3 weeks?
Is there any way to temporarily regain publishing capability while the migration is processed?
Is there a specific escalation channel for cases where the transition blocks production releases?
Case IDs:
Case ID: 102820894024
Case ID: 2000010840072
We have an upcoming app launch depending on this migration, so any guidance would be greatly appreciated.
Thank you in advance.