Over a month and we're still stuck 'Waiting For Review'

We've been waiting since the 5th of February with zero movement, and nothing to suggest anything is likely to change. Phone support, who I've reached out to twice, has no oversight or influence, and I waited over 2 weeks for an 'automated' reply to my support request email.

I'm not sure what to do... Every day that passes is momentum/money/time/enthusiasm lost. It's affecting our launch momentum and cross-platform availability for users who are expecting the iOS version to be live alongside Android, which is extremely stressful and upsetting!

We would be extremely grateful if the review could be expedited so we can support our users on both platforms.

If someone could tell me what, if anything, I can do to speed this up - I'd be most grateful.

Did you try to request and expedited review? i usually do that after 48hrs and i get reviewed almost within a couple of hours

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

Ok - this is ridiculous. You don't respond to emails, you don't follow up on you forum messages (no response from you despite the message above). I just spent 20 minutes waiting to speak with someone only to be hung up on, while waiting for them to 'look into my account'.

At what point does someone your side take responsibility and shed some light on what's actually happening?

Over a month and we're still stuck 'Waiting For Review'
 
 
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