App availablitiy issue in New Zeland

App Store Distribution & Marketing App Store Connect
kelin OP
Created 13h
Replies 1
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Participants 2

Hello, help needed! I released an app to all 175 countries on March 5, 2026. However one of my testers notified me, that the app isn't shows up while being searched in New Zealand.

I validated the issue. The US App Store link works: https://apps.apple.com/us/app/heartble-heart-rate-bluetooth/id6758879454 However, if I switch to New Zealand (in the footer on that web page) it navigates me to App Store home. Search results doesn't contain HeartBLE app: https://apps.apple.com/nz/iphone/search?term=HeartBLE

Please, help! Should I create a feedback? Or maybe I missing something in the ASC setup?

Replies  1
Boosts  0
Views  43
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way999 OP
11h

Hi,

Don't worry, your app is actually available in the New Zealand App Store!

I checked this and found that it seems to be a search ranking/indexing issue rather than an availability issue. As you can see in the attached screenshots, searching the full name "HeartBLE: Heart Rate Bluetooth" in the NZ App Store successfully returns your app, while the short keyword "HeartBLE" alone does not yet show it. Since your app is completely new (released on March 5), it might not be ranking high enough for the short keyword just yet.

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