Unable to Download Apps via TestFlight - "The requested app is not available or doesn't exist" Error

Question

Created 2w

Replies 7

Boosts 2

Participants 7

Hi everyone

I recently build an app and deployed it through app store connect and testet it on TestFlight. Everything worked fine up until build 1.0.3. Since then I have not been able to install the app on my phone through TestFlight - even though build and submission runs through successfully on eas, expo and app store.

I have tried deleting and reinstalling the TestFlight from my phone.
removing and adding back myself as tester.
checking logs and commits from the shift from build 1.0.3 to build 1.0.4. I can see I changed "name" and "slug", so I tried removing the app from app store connect and added a new one with new build and submission. Ran through successfully but still could not install the app through TestFlight on my iPhone.
I have also tried reaching out to Apple Developer Support, but I have not heard from them.

Has anyone tried something similar?

Boost

Answer 1

preferredindifferent OP

2w

I have the exact same issue for both my iOS apps. Can't add them to external testers in testflight either.

2

Answer 2

T2-Digital OP

2w

Same issue for me. The latest build I can see on my phone is from my 1.0 build. I cannot see my most recent, which is the first one in 1.0.1

1

Answer 3

OntheRocks OP

1w

I thought it was just me. Any one solve the issue yet?

0

Answer 4

DTS Engineer OP

Apple

1w

Thanks to all for your post about TestFlight. I'm not aware of any issues in TestFlight at this time, but it seems like many of you are getting into an issue.

Can you please one of you submit a bug against TestFlight with the sysdiagnose and all the error messages you are getting so a team can investigate?

Once you open the bug report, please post the FB number here for my reference.

If you have any questions about filing a bug report, take a look at Bug Reporting: How and Why?

Thanks,

Albert Pascual   Worldwide Developer Relations.

0

Answer 5

preferredindifferent OP

1w

I had filed FB22239913 which is still open. My eMail ticket for Developer Support also was not actioned. Eventually I ran out of patience and called developer support instead. The agent was able to identify the issue quickly ("something specific about your account, nothing you can do anything about"). They escalated it and it was resolved within 48h.

0

Answer 6

DTS Engineer OP

Apple

1w

@preferredindifferent Thanks for letting me know the Developer Support took care of it. The bug is still open, I would recommend to close it if fixed your issue.

Albert Pascual   Worldwide Developer Relations.

0

Answer 7

vast8 OP

5d

Hi,

We are also affected by this TestFlight issue.

The build is visible for internal testing, but when testers tap Install, TestFlight says: “The requested app is not available or doesn't exist.”

We already checked the usual things and even tried creating a brand new app record, but the exact same problem still happens.

It looks like many developers have run into this before. If anyone has a confirmed solution, please help share it.

Was it:

an Apple/TestFlight backend issue?
an account/app distribution state issue?
something Apple Support had to manually fix?

Any real experience would be greatly appreciated.

0